Is something on your mind? Our counsellors are here to help.
Our service is:
For ages 20 and under
You have choices
No two people are the same. That’s why we believe that you have choices when it comes to dealing with a problem. We can’t tell you what to do, but we are here to help you explore your options. You’ll decide what’s best for you.
Ready to talk? 1-800-668-6868
If you are not ready to talk, check out the Asked Online section of our site to read questions and stories that have young people have shared with us.
Prank calling – please don’t
Unfortunately, prank calls are all too common at Kids Help Phone. While our counsellors understand that most prank callers are just joking around, pranks tie up the phone line so kids and teens with actual problems can’t get through. For kids facing an emergency, this can be really dangerous. We are here for you when you’re dealing with problems big or small, but please avoid prank calling Kids Help Phone and leave our lines open for the hundreds of kids and teens who reach out to Kids Help Phone with real problems and concerns every day.
Some people call Kids Help Phone to verbally abuse and threaten counsellors. These types of calls, which include threats of violence, swearing, sexually abusive statements, and death threats, violate our counsellors’ rights and safety and are unacceptable in all circumstances. To keep Kids Help Phone a safe place for our staff and callers, we are prepared to take action, up to and including contacting the police, in response to abusive calls.
Is it a medical emergency?
If you are experiencing a medical emergency, such as if you are injured and are bleeding a lot or if you believe that your life is in danger, please call 911. Calling 911 will allow you to get help faster than if you call us first – this can be important in situations where every second counts. Of course, you are always welcome to call us first and speak with a counsellor, it just means that getting help (like an ambulance, if you need it) might take a little longer.
What is counselling?
Some people get a little weirded out when they hear the word “counselling.” That’s okay. Basically, counselling is about talking to someone who knows a lot about many different issues that teens face. We think of counselling as a conversation with someone who you can trust, who won’t judge you, and who wants to help.
Need other help?
The counsellor you speak to might refer you to other services in your community, depending on your question and what you need. Feel free to call us if you need the number for a particular service. We’ll be happy to point you in the right direction – no questions asked.