Message from our leadership

Charles BrownChair, Board of Directors

Jules KoostachinCo-Chair, Indigenous Advisory Council

Matthew McLaughlin
Co-Chair, National Youth Council

In times of hope or crisis, optimism or despair, you show up — advocating, investing, volunteering, partnering — to ensure that Kids Help Phone can continue to be there when, where and how young people need us.

Together, we’re always there. Today, more than ever, we need to be.

Over the past 30 years, we have been there for youth across Canada through extraordinary shifts in technology, politics and culture. We’ve been there through major world events, national tragedies and local challenges.

Today, we’re here as young people grapple with climate change, cyberbullying and now a global pandemic — on top of the struggles they already face related to friendships, relationships, family, school and so much more.


Video Transcript

How you
showed up for youth

In 2019, young people in every province and territory of Canada reached out to Kids Help Phone in unprecedented numbers. This surge in demand was in direct response to transformational innovations in technology and service availability that dramatically enhanced young people’s ability to access support at the moment they needed it.

By the numbers: Your impact on youth in Canada

increase chart


increase in overall demand from 2018 to 2019

increase in phone and Live Chat sessions


conversations with young people through phone, chat and text

increase in contacts with young people

1.9 Million

contacts with young people, or 5,270 daily interactions (19% increase from 2018)

increase in visits to self-directed online tools and resources

1.7 Million

visits to self-directed online tools and resources, or 4,700 visits per day (53% increase from 2018)

Your support makes it possible for us to be there, always. Thank you for showing up for youth, every day.


Patrick and Barbara Keenan Foundation invests in the next phase of technology-driven evolution

In 2019, Kids Help Phone was thrilled to announce a major new investment from long-time supporter the Patrick and Barbara Keenan Foundation to enable the next bold new phase in our evolution: the implementation of artificial intelligence (AI) technology to connect young people more effectively and more efficiently with the support they need at the moment they need it.

30th anniversary book

Always there:
30 years of Kids Help Phone

To mark the milestone 30th anniversary of Kids Help Phone, we published a special history of the organization and its evolving impact on young people across Canada over the past three decades — made possible every step of the way by the enduring commitment, compassion and generosity of our extraordinary community of donors and supporters.

As the nation’s young people have changed, we’ve changed with them. Always there.

Read Always there: 30 years of Kids Help Phone


Kids ask teens questions about bullying CBC Kids News

Video Transcript

The state of youth mental health in Canada today

Less than 20%

of young people in Canada in need of mental health support are able to receive it.

Indigenous youth

Rates of suicide among First Nations youth are five to six times higher than settler youth, while suicide rates among Inuit youth are up to 10 times higher.

Young people

between the ages of 15 and 24 are more likely to experience mental ill-health than any other age demographic.


is the second leading cause of death for young people in Canada between 10 and 24.

Help us show up for youth today and every day. Learn more about how you can get involved and donate.


Kids Help Phone’s incredible community of donors, volunteers and supporters showed up for youth with courage, conviction and determination like never before in 2019. Here, we’ve put the spotlight on a few of the champions who made a difference and achieved major milestones in their support for youth mental health.

Walk so Kids Can Talk presented by BMO

On May 5, 2019, people across Canada united in support of Kids Help Phone at the 18th annual Walk so Kids Can Talk.

Boston Pizza Foundation "Future Prospects"

Boston Pizza Foundation is showing up for youth! Since 1995, Boston Pizza Foundation’s Future Prospects giving program has raised $4 million for Kids Help Phone as part of its mission to inspire kids across Canada to achieve their greatest potential.

The Grocery Foundation’s Night to Nurture Gala

2019 marked the milestone 40th anniversary of The Grocery Foundation’s Night to Nurture Gala, one of the largest fundraising dinners in North America.

15th annual Homes for the Holidays

In late November 2019, Vancouverites participated in the 15th annual Homes for the Holidays, a two-day self-guided home tour and Kids Help Phone fundraiser that’s become a beloved annual tradition.

10th annual Ruth Goldbloom Ladies Golf Classic

The 10th annual Ruth Goldbloom Ladies Golf Classic was another wonderful day on the green in support of Kids Help Phone!

Singer Shawnee on being an advocate for LGBTQ2S+ youth

“I want youth to feel in charge of their own well-being, even when the world in their moment is not something they have control of."

group meeting

We Need to Talk

In November, our founding partners — Bell, BMO, Nestlé Canada and Parmalat Canada — came together for an unforgettable evening of conversation about the state of youth mental health in Canada today, 30 years after they first joined forces to help launch Kids Help Phone.

National Hockey League Players’ Association

Beginning with the 2017-18 hockey season, the National Hockey League Players’ Association (NHLPA) launched a three-year partnership with Kids Help Phone to show up for youth by raising awareness about youth mental health in communities across Canada.

group meeting

Sipology by Steeped Tea

On the surface, Tonia Jahshan seemed to have it all. Her premier tea business — Sipology by Steeped Tea — was booming thanks to her successful 2012 pitch on Dragons’ Den, which won the support of investors Jim Treliving and David Chilton. She had three beautiful children. She was a role model for women entrepreneurs everywhere.

Message from Kathy

Katherine Hay President & CEO

It takes a nation to show up for youth.

Young people in Canada are facing a historic mental health crisis. From cyberbullying to climate change, economic uncertainty to a global pandemic, the challenges facing young people today are greater and more complex than ever before.

But they are never alone. With your support — your tireless generosity, advocacy and volunteerism — Kids Help Phone is there, always, in every moment of need and at any time of day or night. We are there because you make it possible for us to be.


In 2019, Kids Help Phone’s team of professional counsellors and trained volunteer Crisis Responders fielded a record 1.9 million interactions with young people across Canada. Thanks to our dedicated donors and government partners, it was a year of extraordinary growth as we developed increasingly innovative solutions to meet ever-growing demand.

Thank you for showing up for youth!

2019 Revenue Amount % Total of Revenue
Events $6,183,930 29.8%
General Donations and Grants $6,483,880 31.3%
Government Grants
— Service Delivery $4,539,184 21.9%
— Good2Talk* $3,373,452 16.3%
Other $149,549 0.7%
2019 Expenses Amount % Total of Expenses
Service Delivery
— Kids Help Phone $10,693,495 52.4%
— Good2Talk* $3,373,452 16.5%
Fundraising $4,585,920 22.5%
Administration and Other $1,770,788 8.7%

*Good2Talk: Kids Help Phone provides professional telephone counselling 24/7 to post-secondary students as a project partner in this Ontario and Nova Scotia Government-funded initiative.

Kids Help Phone is proud to be accredited with the Imagine Canada Standards Program, which holds us to the highest standards of ethical and financial accountability. The Standards Program Trustmark is a mark of Imagine Canada used under license by Kids Help Phone.

If you have any questions about how we fundraise, please contact us at 1-800-268-3062. Complete audited financial statements for the year ended December 31, 2019 are available upon request and on our website.

Since 1989, Kids Help Phone has shown up for youth by advocating for their mental health and pioneering new technology to offer them support. Our supporters ensure young people are never alone by providing them with 24/7 access to e-mental health support.

Thank you to all of our wonderful donors and government partners who ensure young people get the support they need, when they need it most.

Government Partners

The Government of Canada

The Government of Alberta

The Government of New Brunswick

The Government of the Northwest Territories

The Government of Nova Scotia

The Government of Ontario

The Government of Saskatchewan

Founding Partners

Bell Canada

BMO Financial Group

Lactalis Canada

Nestlé Canada



Canada Health Infoway

The Grocery Foundation


Boston Pizza Foundation Future Prospects

IWK Health Centre

Marshalls, a division of TJX Canada

RBC Foundation

The Slaight Family Foundation


AIR MILES® Rewards Program


The Co-operators Group Limited

Dalhousie University

Sophie Desmarais

Great West Life / London Life / Canada Life

Patrick and Barbara Keenan Foundation

Osler Hoskin & Harcourt LLP

The Source Bell Electronics



Canada Post Community Foundation

Estate of Jane Cox

The Walt Disney Company


Farm Business Consultants Inc.

Landmark Cinemas

Steve Laut, Lori Egger, Danae and Tristan Laut

Ledcor Group


The Werklund Foundation

W. Brett Wilson


American Eagle Outfitters Foundation




Aon in Canada

Salman Asaf

The Azrieli Foundation

Bell Media

Bereskin & Parr LLP

J.P. Bickell Foundation


Charles and Kathryn Brown

The Cadillac Fairview Corporation Limited

Calgary Foundation

Campbell Company of Canada

CCL Group

CIBC Children’s Foundation

CKNW Kids' Fund

Coaching Association of Canada

George and Tami Cope

Desjardins Foundation

Pamela Dillon & Family Gift Fund

Laura Dobson

Dominos Pizza of Canada

Earlston Investments Corp.

Russell A. Farrow Limited

Jane Filbee

First Choice Haircutters

Greg Flannagan

Ronen Fleischmann Memorial Fund

Friends First Organization

General Mills Canada

Frederick Ghahramani

Giant Tiger Stores Limited

The R K Grant Family Foundation

Paul and Sue Griffith Foundation

Halifax Youth Foundation

Kathy Hay

Audrey S. Hellyer Charitable Foundation

Husky Energy

Ted and Enid Jansen Fund at the Calgary Foundation

Kal Tire

KPMG Vaughan Metropolitan Centre

Lang Family Foundation

Bernard le Duc and Femke De Meester


Tom Little and Ann Sutherland

Jack and Faye MacDonald

Macdonald Youth Services

Paul and Lia Marcotte

MaxWell Realty Inc.

Brian McIntosh

The Moller Family Foundation

Mucho Burrito, a division of MTY Group

Graham Munro Charitable Foundation

National Hockey League Players’ Association

The Nicola Family

Ontario Secondary School Teachers' Federation

Wendy Paquette

Pitblado Family Foundation

Andree Rheaume and Robert Fitzhenry Family Foundation

Lynn Roger

Royal Bank of Canada

Richard Rudderham and Diane Kennedy

Silver Icing Inc.

SYNNEX on behalf of Y.S. Educational Foundation

TD Bank Group


The Tenaquip Foundation

Mr. Eric Tripp and Mrs. Maria Smith

True Patriot Love Foundation

United Way Newfoundland and Labrador

Walmart Canada

Wheaton Precious Metals Corp.

The Wolrige Foundation

Youth Mental Health and Technology PRISM


Thank you to the inspiring volunteers and staff who courageously stepped up to give young people a lifeline of help and hope.

Thank you to the inspiring volunteers and staff who courageously stepped up to give young people a lifeline of help and hope.


Charles Brown Ontario President & CEOLifeLabs

Vice Chair

Lynn Roger Ontario Global Head, Employee Experience & Workplace Transformation, Human Resources (Retired)BMO Financial Group


Dwayne Vinck Alberta Chartered Accountant


Hatty Reisman Ontario Lawyer Reisman Law Offices

Board of Directors

Kevin Chan Ontario Global Director of Public Policy, Canada Facebook | Instagram

Tami Cope OntarioDirector (Retired)Centre for Addiction and Mental Health

Mike Davis Nova Scotia PartnerDavis Pier Consulting

Lori Egger, PhD, R.Psych AlbertaPsychologist

Carolyn P. Everson OntarioPresidentThe Everson Company

Bianca Fusco Zanatta British ColumbiaPrincipalM. Zanatta Homes & Designs

Scott Goodman OntarioChief People and Legal Affairs OfficerAvante Logixx

Michael Green OntarioPresident & CEOCanada Health Infoway

Paul Griffith Nova ScotiaFounderOver The Edge

Gordon Hicks OntarioCEOBGIS

François Hudon QuebecHead, North American Customer ContactCenters (CCC)BMO Financial Group

Jules Koostachin, PhD British Columbia PhD Candidate at UBC, Filmmaker

Christine Lithgow OntarioPresident & CEO (Retired)Aon Reed Stenhouse Inc.

Tim McGuire OntarioCEOMobile Klinik

Matthew McLaughlin New BrunswickChairKids Help Phone National Youth Council

Jennifer Mills Nova ScotiaChief Operating OfficerSmallfood Inc.

Jayne Payette OntarioPresident, Ice Cream DivisionNestlé Canada

Brian Ross OntarioPresident & CEOPrecima Inc

Dr. Valerie Taylor, PhD AlbertaDepartment Head, PsychiatryUniversity of Calgary

Sharon Wyse Hrdlitschka British ColumbiaSenior Account Executive (Retired)Bell

Iven Zanardo OntarioGeneral Manager Foodservice, Ingredients and ExportParmalat Canada


Jules Koostachin, PhD

Ashley Rose Cummings


Andre Bear

Michael Redhead Champagne

Randall Crowe

Kieran B. Drachenberg

Reina Foster

Robert Henry, PhD

Evan Sault

Brittany Whynot

Roda Grey


Matthew McLaughlin

David Fan

Communication Coordinator

Julia Caddy


Jahmar James

Kate Lau

Katie Clarke

Kieran Drachenber

Mehul Gupta

Nazanin Soghrati

Phyllis Huang

Maxine Chevrier

Zuhal Ahmadi

Laetitia Rajput

Harjot Kular

Hailey Noseworthy

Haley Marion McLean

River Turner