Michelle’s story


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From Kids Help Phone service user to supporter

I first heard about Kids Help Phone in school. I made the difficult decision to reach out for support when I was 14 years old and I was being abused.

Calling for the first time was the hardest, but I had a positive experience with the counsellor. I called Kids Help Phone again at age 16, after I had my first suicide attempt.

Once, when I was vacationing away from home, I started experiencing suicidal thoughts. I called Kids Help Phone, and the counsellor talked me down and stayed on the line with me to call my Dad and get him to take me to a hospital. Every time I called, the counsellors were so patient with me.

About three years ago, I learned about the Walk so Kids Can Talk in my community. I signed up because I wanted to give back to a service that had helped me so much, and because I want Kids Help Phone to be there for kids going through something similar to what I went through.

Walk so Kids Can Talk group photo 

I think the same problems exist today as when I was growing up, but I notice the way young people communicate is more text-based. I think Live Chat will be really helpful for my step-sister, because she is more comfortable communicating by text.

I’d like to say thank you to current donors and supporters. It’s an amazing thing you are doing and it makes a huge difference. I know Kids Help Phone has the power to save lives – they saved mine.

– Michelle, Kids Help Phone service user and donor