The Safety Plan

At Kids Help Phone, our counsellors always try to end each crisis call or chat with a safety plan. It’s especially necessary in calls where some form of violence or abuse presents a risk to the caller.

First, the counsellor performs a risk assessment to determine the young person’s safety in the moment. Then, after offering whatever immediate assistance we can, we ensure they have a safety plan with tools and resources for support after the call.

The safety plan

For some calls, the safety plan is pretty simple. A teenage girl struggling with a breakup might say she’s going to take a bath or call a friend. For the more serious forms of abuse or self-harm, we might suggest they call 911 for immediate help. We always do our best to ensure callers have a next step they can take to stay safe until their emotion or overwhelming feelings subside.

Click here to find resources that can help youth create their own safety plans.

Read more newsletter articles:
When the supporter needs support
The impact of abuse on youth mental health
When home is hurtful
“I wish there had been someone there for me.”
Counsellor's Corner: Why youth counselling is my calling