Our history

Kids Help Phone has a pioneering history, bringing new solutions to critical problems facing young people.


Created in 1989 to provide a way for young people to confidentially report abuse,  a unique telephone counselling service was launched providing free, accessible support to any young person reaching out, anywhere in the country.

Almost immediately, young people let us know that they needed more from the service than one focus, and one channel to reach us.

Over the past 25+ years, we have evolved our response and solutions, always focused on staying relevant to youth, recognizing the complexity of issues they face and ensuring counsellors are ready to address the continuum of emotional and mental health needs from crisis situations to the everyday concerns of growing up.

Within the last decade, Kids Help Phone has tested, launched and evaluated new service offerings validating the quality of our services and the impact we have on young lives, building expert digital resources and youth outreach campaigns, and securing a growing base of funders to support young people in Canada.

Fast forward to 2017 and we know that Kids Help Phone’s services have become more essential than ever before, along with our imperative to transform to meet the needs of young people in Canada.