Kids Help Phone is a national charity that operates three counselling centres and offers community engagement initiatives through staff and volunteers in eleven regions across Canada.
Katherine Hay, President and CEO
As President and CEO of Kids Help Phone, Katherine Hay provides strategic leadership in the implementation of the organization’s five-year strategic plan to be the most nimble, accessible and effective access point to the support young people need. In fact, it is the mission to always be open, providing a safe and trusted place for young people in any moment of crisis or need that drive’s Kathy, it is a very personal mission for her. She is committed to amplifying the voice of young people in the country – all young people, no matter where they live – and to enhance and grow the Kids Help Phone programs and counselling services.
Prior to joining Kids Help Phone, Kathy was President and CEO of Women’s College Hospital Foundation where she advanced the health of women across Canada and reached record levels of support. Her success in this role led to her being named one of Canada’s Top 25 Women of Influence in 2017.
Kathy is a passionate change-maker in Canada, impacting change and growth throughout her 18 years of exceptional service in senior leadership roles in the not-for-profit sector, including as: Executive Director of Advancement at the University of Toronto/Mississauga; Associate Vice-president of Advancement at the University of Guelph; President and CEO at Credit Valley Hospital Foundation; and Chief Development Officer at the Art Gallery of Ontario. After a successful career in banking, Kathy and her family moved to Sao Paulo, Brazil, where she co-founded the Canadian Foundation alongside the Canadian Consule General with a mandate of supporting children and families, it is where she knew that by combining her business experience with her commitment to making an impact for others in this third world city.
Kathy’s commitment to the charitable sector includes her volunteer work on multiple non-profit organizations’ boards of directors, including: Imagine Canada; the National Council of Foundation Executives for the Conference Board of Canada; and the Toronto Academic Health Science Network’s Foundation CEO Roundtable. She is also a member of the Mayor’s Task Force on Poverty and Homelessness in Mississauga.
Alisa Simon, Vice President, Counselling Services & Programs
As Vice-President of Counselling Services and Programs at Kids Help Phone, Alisa Simon heads the organization’s evaluation and knowledge mobilization work and is also responsible for its organization-wide counselling. With more than 100 professional counselling staff working under her direction across two counselling centres serving young people across Canada, Alisa’s portfolio also includes the development and management of Kids Help Phone’s many clinical offerings for young people. These include technological innovations such as Kids Help Phone’s Live Chat service, the Always There app, four award-winning youth websites, and the organization’s community resource database of 40,000 local programs and services nationwide serving young people. Alisa often speaks on behalf of Kids Help Phone at national and international conferences, representing Kids Help Phone with organizations such as Child Helpline International and the National Alliance for Children and Youth, where she currently serves on the board of directors.
Prior to joining Kids Help Phone in 2011, Alisa held leadership positions in the fields of health and child/family development at several non-profit organizations. These include time spent serving as Health Policy Director at Public Citizens for Children and Youth (where she managed two helplines assisting children and families), Health Care Director at Citizens for Consumer Justice and Acting Director of Policy and Communications with the Association of Ontario Midwives. Alisa holds a Masters of Public Health degree from the University of North Carolina.
Mark Jordan, Vice President, Brand Strategy and Chief Communications Officer
Mark Jordan is an accomplished marketer with over 20 years of experience in senior digital and multi-channel integrated marketing roles. A strategic thinker, Mark brings the ability to understand and lead successful initiatives across multi-channel marketing, and has a deep knowledge and passion for the digital space.
Insatiable curiosity, technical grounding and a passion for creativity and strategic thinking have defined Mark's career to date. From his start in an entrepreneurial Internet-based technology and marketing consulting firm, to planning and running integrated campaigns for brands such as SickKids Foundation and Indigo Books & Music Inc., one thing has remained consistent — Mark's drive and focus to do work that elevates the brands he's working on, and to deliver real business results.
In 2018, Mark joined Kids Help Phone as Vice President of Brand Strategy and Chief Communications Officer. Mark will be leading strategic brand marketing and communications efforts for Kids Help Phone as we embark on our ambitious goal to reach 3.5 million youth annually by 2021.
Mark comes to the not-for profit world having had the privilege of working with clients and brands including: RBC, CIBC, Kanetix, Indigo Books & Music Inc., Unilever (Dove, Ben & Jerry's, Breyers, Becel), Kraft North America, Mars/Effem, L'Oreal Paris (Vichy), Labatt/InBev (Keith's, Labatt Blue), AIR MILES, LG Canada, Nokia Canada and Rogers Communications.
Mark holds a B.A.Sc. in Electrical Engineering and is passionate about music, travel skiing and biking.
Susan Morris, Vice President, Finance and Administration
Susan Morris joined Kids Help Phone as head of Finance & Administration in July 1997. Prior to this, she ran her own accounting practice specializing in non-audit reviews, special projects and individual tax returns. She has a B.Sc. from the University of Toronto and qualified as a Chartered Accountant in December 1987. While at Deloitte & Touche, she specialized in small business and not-for-profit.
An active volunteer, Susan served on the Board of Directors of the Jean Tweed Treatment Centre for nine years, participated in volunteer tax clinics, served as an active school volunteer throughout her children’s elementary and secondary school years, and remains a committed Kids Help Phone volunteer. She enjoys gardening, long walks and, travelling. Susan lives in Toronto with her husband and two children. In her spare time, she studies piano.
Ted Kaiser, Vice President, Innovation and Technology
Ted Kaiser has a unique range of knowledge and skills that combines his diverse background in the fields of engineering, technology, counselling, contact centre operations, service delivery, and innovation.
He began his career as an engineer but soon made a change to the field of social services. After achieving his Bachelor of Social Work, he started his career at Kids Help Phone as a counsellor in 1990. In 1998, Ted became Kids Help Phone’s Vice President, Information Technology, guiding the organization through a process of harnessing technology to better serve kids and drive operational success. Building on this track record of innovation and service growth, Ted became Vice President, Innovation and Technology in 2013.
Ted attended Royal Military College for Engineering, Ryerson University for Social Work and the University of Toronto for Innovation and Business Studies. He received a Queen’s Diamond Jubilee Medal in 2013. When not working, Ted enjoys spending time with his wife and two sons (immensely), pursuing his creative passion with digital photography and keeping fit by running with his iPhone and Nike+.
Charles Brown, President & CEO, LifeLabs
Lynn Roger, Global Head, Employee Experience & Workplace Transformation, Human Resources, BMO Financial Group
Carolyn McGill, Former President and Chief Executive Officer, CNW Group
Dwayne Vinck, Chartered Accountant, Self employed
Hatty Reisman, Lawyer, Reisman Law Offices
Scott Goodman, Head of Talent and Workforce Effectiveness, TMX Group
Kevin Chan, Head of Public Policy, Canada, Facebook and Instagram
Tami Cope, Director, CAMH
Mike Davis, Partner, Davis Pier Consulting
Carolyn P. Everson, President, The Everson Company
Cheryl Fix, Assistant Public Trustee, Office of the Public Guardian and Trustee Justice and Solicitor General, Government of Alberta
Jules A. Koostachin, PhD Candidate at UBC
Jennifer Mills, Executive Advisor, BDC Advisory Services
Kelly Moffatt, Partner, Head of Marketing & Distribution Group, Osler, Hoskin & Harcourt LLP
Jayne Payette, President, Ice Cream Division, Nestlé Canada Inc.
Debra Pepler, Ph.D., C.Psych, Distinguished Research Professor of Psychology, LaMarsh Centre for Child and Youth Research, York University; Scientific Co-Director, PREVNet
Brian Ross, President & CEO, Precima Inc.
Barbara Turley-McIntyre, Vice-President, Sustainability and Citizenship, The Co-operators Group Limited
Sharon Wyse Hrdlitschka, Senior Account Executive (retired), Bell
Iven Zanardo, General Manager Foodservice, Ingredients and Export, Parmalat Canada
Ben Sabic, Manitoba
Matthew McLaughlin, New Brunswick
Julia Caddy, Alberta
Chloe Zhou, Ontario
David Fan, Ontario
Jahmar James, Ontario
Jessica Brandes, Quebec
Kate Lau, Ontario
Katie Clarke, Nova Scotia
Kieran Drachenberg, Nunavut
Mehul Gupta, Alberta
Nazanin Mandi, Ontario
Phyllis Huang, Ontario
Zuhal Ahmadi, Ontario