If our confidential and anonymous, professional counselling service is experiencing longer than normal wait times, you may reach one of our trained volunteers at our confidential texting service. Text “CONNECT” to 686868 – we are always here to help.
The service is currently available to people in Manitoba dealing with any issue, big or small. During the pilot, the service will be available in English only.
The texting service will be rolled out nationally to other provinces later in the year. Stay tuned for more information on the national launch!
If you don’t live in Manitoba, we encourage you to use our Live Chat service or connect with a counsellor by phone at 1-800-668-6868.
2. Is the service completely free?
Yes, Crisis Text Line powered by Kids Help Phone is completely free. There is no charge for sending or receiving texts, and the service will not use up any prepaid texts as part of an existing texting plan.
Please note, the service is not currently accessible through Vidéotron.
3. Will the number show up on my bill?
Depending on your phone carrier, the number may appear on your phone bill. However, the name Kids Help Phone or Crisis Text Line will not appear anywhere on your bill.
4. Is the service confidential and anonymous?
Our texting service is confidential but not anonymous.
This means our Crisis Responders are not able to identify you based on your cell phone number and can only access information you choose to share with them.
All texts are answered by Kids Help Phone volunteer Crisis Responders who will listen to you and help take you from a hot moment to a cool calm. Crisis Responders are trained, dedicated volunteers from across Canada who are passionate about helping young people. Crisis Responders are supervised by professional Kids Help Phone staff.
6. Can I text the number using a 3rd party messaging app like WhatsApp or Kik?
You can’t contact Crisis Text Line powered by Kids Help Phone via 3rd party messaging apps at this time, but you can reach the service using any text/SMS-enabled cell phone, without the need for a data plan or internet connection.
7. Does Kids Help Phone store my information?
Kids Help Phone is committed to ensuring and protecting your privacy. We only store information that helps us understand and improve our service, but we will never reveal identifying information about individual young people.
If you would like to erase any information you shared with us, you can text the word LOOFAH to 686868 and all of your data will be deleted automatically.
8. What happens when I text?
You can end a conversation with a Crisis Responder at any time by texting the word STOP. This means that we won’t send you any more messages unless you text again.
9. Is there a limit to how much or how often I can text?
Each text should be no more than 160 characters, but you can send multiple texts if you need more space!
You can use the texting service whenever you need support, regardless of how often you’ve used the service in the past. You won’t be able to talk to the same Crisis Responder each time you use the service, but don’t worry – all of our Crisis Responders are trained to support you through any issue you’re dealing with!
10. What is the difference between the texting service and Kids Help Phone’s other services
All of Kids Help Phone’s services are designed to give you the support you need in the way that’s most convenient for you. We offer a range of services to suit your needs depending on the type of support you need and the type of device you’re using. You can learn more about the unique features of all of our services in the table below:
How to access
Type of support
Professional counselling from paid counsellors
English and French
Any landline or mobile device with calling capabilities.
Visit kidshelpphone.ca (press the ‘Chat’ button at the bottom of your screen)
With the generous support of our leadership donors and major funding partner, Canada Health Infoway, we were able to pilot Crisis Text Line powered by Kids Help Phone in Manitoba. Canada Health Infoway strives to improve the health of Canadians by working with partners, like ourselves, to accelerate the development, adoption and effective use of digital health solutions across Canada.