• Our Leadership

    Our team is committed to creating innovative solutions for the future of youth e-mental health services.

  • Our Leadersship

    We increase access and develop content to support young people from coast-to-coast-to-coast.

Learn how you can get involved

Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people. As the country’s virtual care expert, we give millions of youth a safe, trusted space to get support through phone or text and access self-directed tools in any moment of crisis or need.

Our team

Katherine-Hay portrait

Katherine Hay

President & CEO

As President and CEO of Kids Help Phone, Katherine (Kathy) Hay drives the strategic direction, innovation imperative and culture of Canada’s only national, 24/7 bilingual e-mental health service for young people. In 2020, Kids Help Phone’s team of counsellors and crisis responders made over 4.6 million connections with youth in every province and territory — with an ever-growing mandate to always be there for youth when, where and how they need mental health support.

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Alisa Simon

Executive Vice President, Chief Youth and Innovation Officer

Alisa Simon brings more than 20 years of leadership experience in health-care access and support services to her role as Senior Vice President, Innovation and Chief Youth Officer at Kids Help Phone. As a champion of innovation, Alisa is integral to the organization’s development of virtual health solutions for youth. Using comprehensive data and research to provide knowledge management strategies, Alisa drives improvements in service and support that respond to evolving technologies and the changing needs of young people. These include Kids Help Phone’s Live Chat service, the Always There app, the organization’s community resource database of 30,000 local programs and services nationwide serving young people — Resources Around Me — and most recently, a texting service — Crisis Text Line powered by Kids Help Phone — which launched across Canada in 2018.

Alisa also oversees the organization’s national counselling program, providing leadership and guidance to more than 100 professional counselling staff working across three national counselling centres. In addition, Alisa leads Kids Help Phone’s government relationships activities, working closely with provincial and federal government officials and stakeholders to advance the organization’s thought leadership initiatives.

Prior to joining Kids Help Phone, Alisa had experience serving as Health Policy Director at Public Citizens for Children and Youth where she managed two helplines assisting children and families. She was also the Health Care Director at Citizens for Consumer Justice and Acting Director of Policy and Communications with the Association of Ontario Midwives. Alisa holds a Master of Public Health degree from the University of North Carolina.

Aaron Sanderson

Senior Vice President, Advancement and Chief Development Officer

Aaron Sanderson leads Kids Help Phone’s fundraising efforts, and, in partnership with the Chief Executive Officer and Chief Community Officer, is the senior liaison to the organization’s community of generous supporters. Aaron joined Kids Help Phone in 2020.

Aaron is an international award-winning fundraiser with over 13 years of experience at leading non-profit organizations, including BC Children’s Hospital Foundation, Plan International Canada, SickKids Foundation and War Child. In addition, he has over a decade of senior volunteer experience with non-profit boards and committees, including the Association of Fundraising Professionals, Athletics Ontario, The Arthritis Society, Habitat for Humanity GTA, Heritage Toronto and the University of British Columbia.

Aaron also holds a Master of Arts in Philanthropy and Development, an Associates Certificate in Non-Profit Management and a Bachelor of Arts in Political Science and International Relations. He is the 11th Canadian to be awarded the Advanced Certified Fundraising Executive (ACFRE) designation, the top credential of the fundraising profession, and was inducted as a Fellow of the Association of Healthcare Philanthropy (FAHP). He was named a Top 40 Under 40 in North America by AHP in 2018, and was named “Difference Maker” by the Rick Hansen Foundation.

Susan Morris

Senior Vice President, Operations and CFO

Susan Morris joined Kids Help Phone as head of Finance & Administration in July 1997. Prior to this, she ran her own accounting practice specializing in non-audit reviews, special projects and individual tax returns. She has a B.Sc. from the University of Toronto and qualified as a Chartered Accountant in December 1987. While at Deloitte & Touche, she specialized in small business and not-for-profit.

An active volunteer, Susan served on the Board of Directors of the Jean Tweed Treatment Centre for nine years, participated in volunteer tax clinics, served as an active school volunteer throughout her children’s elementary and secondary school years, and remains a committed Kids Help Phone volunteer. She enjoys gardening, long walks and, travelling. Susan lives in Toronto with her husband and two children. In her spare time, she studies piano.

Sheryl Johnson

Vice President, Brand and Strategic Communications

There’s much to do to reach and support young people and their communities while shifting the discussion of mental health in Canada. As Vice President of Brand and Strategic Communications, Sheryl Johnson and the team will lead the brand charge to support Kids Help Phone in achieving our goals.

Sheryl proudly brings 25+ years of business knowledge, agency experience and personal passion to Kids Help Phone. Connecting brands to people and people to brands is Sheryl’s passion, rooted in her strong expertise in research, insights, strategy, execution and measurement. She’s known for rebuilding brands by turning data into insights and using those insights to action strategies for short- and long-term growth. Sheryl has helped to build the equity, revenue and profit for a mix of global brands as a senior executive with Fortune 500 companies including Kraft, Kellogg’s, Intuit and Manulife.

Civic duty is in Sheryl’s DNA. A proud and long-term volunteer with the St. John Ambulance Therapy Dog Program, Sheryl and her dog Myca give comfort and support to those in women’s shelters, long-term care facilities and high school settings. She enjoys global travel (17 countries so far and counting!) and indulges herself creatively through photography. Never one to shy away from a challenge, Sheryl has successfully conquered a fear of heights, open water and even creepy crawlies!

Jenny Yuen

Vice President, National Partnerships and Chief Community Officer

Jenny Yuen is the Vice President, National Partnerships and Chief Community Officer at Kids Help Phone. She’s responsible for strategic development of advancement that connects communities across Canada. She joined Kids Help Phone in 2005.

For more than 15 years, Jenny has specialized in signature event fundraising strategies and execution, influencing the height of the most successful campaigns for two industry leading organizations — the Yee Hong Community Wellness Foundation and Kids Help Phone.Jenny brings a multidisciplinary approach that includes, but is not limited to, the following portfolios: philanthropy, corporate and community engagement, sponsorship, volunteer leadership development and establishing systems to implement cross-functional programs. She has played key roles in bringing an inside-out approach to community and national events and teams that are focused on both enhanced efficiency and increased fund development by leveraging online and community-based strategies. Holding leadership positions that have both regional and national oversight, Jenny has developed experience in planning centrally and executing locally — developing a team-centred approach and bringing synergies to event strategies (requiring leadership from staff and community-based volunteers).

Jenny is a proud mom of two little humans in elementary school — they fuel her commitment to evolving the “village” in which we raise our kids and continue to adapt with them.

Cindy Morris

Vice President and Chief Human Resources Officer

As the VP & Chief Human Resource Officer, Cindy is responsible for creating innovative ways to engage all employees and establishing the culture, systems and training that will develop leaders and empower employees to solve problems. This includes strategic workforce planning, day-to-day operations, labour relations, organizational development, compensation, training, recruitment, benefits, and pensions.

An experienced bilingual human resources executive with a background in private and public-sector organizations, Cindy was most recently employed at Ontario Health where she co-led major initiatives such as the roll-out of harmonized benefits and policies; working with the Ontario Health EIDA-R Committee in support of its commitment to equitable, inclusive and diverse practices and engaging staff in a survey on return to workplaces. Some of Cindy’s prior achievements include leading the shift to a coaching culture, launching a leadership program and building a strong values based culture during her tenure at the Ontario Telemedicine Network. While at Philips Lifeline (formerly Lifeline Systems Canada, Inc.), Cindy successfully shifted the culture in support of performance excellence and individual accountability. She implemented numerous employee centric initiatives designed to support employee development, recognition and engagement. Cindy has undergraduate degrees in English and Psychology respectively in addition to a post-graduate diploma in Human Resources as well as a Master’s degree in Human Resources Management.

Juanita Gledhill

Leadership Development Facilitator and Strategic Advisor

Juanita Gledhill is an award winning Human Resources (HR) professional who’s provided public, private and broader public sector organizations with strategic and operational business solutions to improve organizational effectiveness. As Principal of MCC Group Inc., Juanita has worked with many clients on projects related to varying HR and general operating functions. Juanita brought her skills and experience to Kids Help Phone as an HR consultant in 2018, and took on the role of Senior Vice President and Chief Human Resources Officer in 2020.

Juanita holds an Honours Bachelor of Arts in English and Political Science from McMaster University and a Certificate in Human Resources Management from Mohawk College. She also holds both a Certified Human Resources Professional (CHRP) and Certified Human Resources Leader (CHRL) designation. Juanita is the recipient of many awards and honours, including the Queen’s Golden Jubilee Medal for Community Service and the Ross A. Hennigar Memorial Award from the Human Resources Professionals Association (HRPA) for her academic, career and community service achievements.

Juanita’s community volunteerism includes, but is not limited to, her roles as past Chair of the Hamilton/Burlington SPCA (HBSPCA) and Board Member of the Healthcare and Municipal Employees’ Credit Union (HMECU).

Linda Charlebois

Associate Vice President, Finance & Operations

Linda Charlebois obtained her Chartered Accountant designation in 2008 and brings over ten years of experience in the not-for-profit sector. She passionately believes in life-long learning and developing new skills and expertise. Linda holds the Certified Human Resources Leader designation and is a Chartered Director. Linda is known for her ability to apply a multi-disciplinary approach in developing and implementing both creative and analytical solutions. She believes in the power of diverse thinking and collaboration to accomplish goals when there is no predetermined path.

Creating a positive impact on the community is important for Linda. She has previously served on the Board of Directors for Community Living Burlington and is committed to being a life-long volunteer. Her children are her inspiration as she wishes for them to live in an inclusive world where everyone receives the support they need. In her spare time, Linda enjoys painting and trying new recipes, however it would not be unusual to find her at home taking apart the plumbing and piecing it back together. “The sky is the limit” is her adage and approach in life.

Chantal Cooledge

Associate Vice President, Clinical Operations

Chantal Cooledge is a proud Rwandan-Canadian citizen who immigrated to Canada at a young age looking for a better life and to proudly serve both of her countries.

Chantal joined Kids Help Phone in 2020. She leads the organization’s service and clinical operations (professional counselling and texting) and workforce (scheduling and staffing of counsellors).

She earned her bachelor’s degree in nursing over 10 years ago, and has worked in outpatient clinics, home care nursing and acute care settings, most recently at Southlake Regional Health Centre where she was a frontline Clinical Manager for the past four years. Chantal’s vision at Kids Help Phone is to help ensure that youth in Canada grow up in a supportive environment that provides a holistic approach with a focus on mental health. Outside of work, she has a passion for travelling to exotic places and, according to her husband, she loves shoe shopping!

Lindsey Coulter

Associate Vice President, Campaign Communications & Stewardship

Lindsey Coulter is the Associate Vice President, Campaign Communications & Stewardship at Kids Help Phone. She joined the organization in 2018.

For over 15 years, Lindsey has been employed in the field of communications in both the for-profit and not-for-profit sectors, working on global brands in youth engagement and international development. Lindsey was responsible for creating and implementing strategic communication plans, telling brand narratives through appropriate channels reaching targeted audiences. Over the course of her career, Lindsey has developed a track record of success in both traditional and digital media. She specialized in media strategy and holds deep relationships with Tier-A media across Canada. As the communications landscape has evolved, so has she. Throughout her career, she has worked in multistakeholder environments and held leadership roles. At Kids Help Phone, Lindsey leads communications both internally and externally through earned and owned channels. Lindsey has led earned campaigns for the one-year anniversary of Crisis Text Line powered by Kids Help Phone and managed all external earned communications during the COVID-19 pandemic.

Lindsey holds a master’s degree in communications, but her biggest accomplishments are her twin daughters. They’re the reason she’s working at Kids Help Phone ⁠— to help end the stigma attached to mental health and encourage anyone in need to reach out for help!

Andréanne Deschamps

Associate Vice President, Clinical Operations

Andréanne Deschamps, Associate Vice President of Service Programs, brings more than 10 years of combined experience in counselling and youth support program management and development to Kids Help Phone. In her role, she oversees service and youth mobilization programs such as Resources Around Me, Counsellor in the Classroom, Good2Talk and the National Youth Council (NYC). She also brings leadership to services for the organization’s focus communities through Kids Help Phone’s Indigenous Initiatives and Equity Programs. She’s also responsible for the clinical training and quality assurance of counselling services.

Andréanne has dedicated her career to leveraging her passion for mental health support and skills to advance young people’s rights to autonomy and self-determination in help seeking and receiving support. Holding a master’s degree in clinical sexology, Andréanne uses her experience in providing counselling and therapy to young people and adults in service program design and development.

Andréanne has also been involved in the development of several youth mental health and wellness services and projects such as Live Chat counselling, resource development and more. She has promoted and advocated for the understanding of diverse perspectives in order to achieve positive outcomes while maintaining an open and empathy-driven environment. She has a passion for learning, believes in values-based work and is keen to imagine and action new and improved ways for youth to get the help they need, in the way they need it most.

Darren Mastropaolo

Associate Vice President, Innovation and Data

Darren Mastropaolo joined Kids Help Phone in 2020 as our Associate Vice President, Innovation and Data. Darren’s portfolio includes both innovating within Kids Help Phone’s existing services, as well as strategy and implementation of new services. He works with our advancement team to raise funds for our innovation pipeline and also manages our data team to help us continuously enhance our service offerings for young people across Canada.

Darren holds a Bachelor of Science in Psychology from Bucknell University. Over the past 10+ years, Darren’s career focused on innovations that support young people. He began his professional journey in New York City, working on digital products in entertainment, publishing and education. He left the corporate world to feed his soul and joined DoSomething.org, and later, Crisis Text Line. As the former Director of International at Crisis Text Line, Darren worked in partnership with Kids Help Phone for three years. At Crisis Text Line, Darren found his passion for mental health and helped bring Crisis Text Line powered by Kids Help Phone to fruition in Canada in 2018. Outside of work, Darren stays active with tennis, golf, skiing and surfing. He practices self-care by being outside in his garden, travelling, writing music, fly-fishing and spending time with his partner and their dog.

Rebecca Stutley

Associate Vice President, Brand Strategy and Marketing Operations

Rebecca Stutley is the Associate Vice President, Brand Strategy and Marketing Operations at Kids Help Phone. She joined the organization in 2018.

For over 20 years, Rebecca has honed her craft in agencies and as a client across a range of categories and brands from homegrown to global. She has a proven track record of building emotionally relevant and resonant creative platforms that people connect with and respond to. Her contributions have led to award-winning work for brands like TD and IKEA.

At Kids Help Phone, Rebecca leads an in-house marketing team who develops and deploys service outreach strategies including content development, innovation launches and revenue generating campaigns. Externally, she collaborates with dedicated partners to build the brand for the future, support fundraising goals and help ensure young people are aware of and can access support whenever they need it. She spearheaded the pan-organizational 30th anniversary campaign in 2019 and drove the pivot in our communication platform in 2020 to support youth and mobilize adults through the shared experience of social isolation during COVID-19.

Rebecca is a key driver of Kids Help Phone’s brand transformation, building upon three decades of pioneering virtual care and e-mental health services for young people in Canada. As a mother to two sons, she’s personally driven to improve the lives of all youth in Canada by normalizing conversations about mental health and destigmatizing seeking support. As a marketer, she’s humbled by the opportunity to make meaningful social impact through such a beloved and important brand.

Lynn Roger, MBA, ICD.d

Chief Human Resources Officer, Bayshore HealthCare

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Carolyn P. Everson

President, The Everson Company Inc. Vice Chair

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Brian Ross

President & CEO, Precima – A NielsenIQ Company Vice Chair

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Mike Davis

CEO, Davis Pier Consulting Treasurer

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Scott Goodman

Chief People and Legal Affairs Officer, Avante Logixx Inc. Secretary

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Kevin Chan

Senior Global Director & Head of Public Policy, Canada, Facebook & Meta

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Rola Dagher

Global Channel Chief, Dell Technologies

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David Fan

Co-Chair

I’m a Grade 12 student at Newmarket High School who is always looking for ways to spread awareness about mental health and well-being in my community. My journey with Kids Help Phone began when I started volunteering for the Walk so Kids Can Talk presented by BMO seven years ago and I have continued ever since. This year I hope to speak with more high school students about breaking the stigma around mental illness and fostering safe spaces. This will be my fourth year with the National Youth Council and I’m looking forward to another impactful year full of new experiences and memories! In my spare time, you can find me playing baseball, watching TV and shamelessly coming up with bad puns with friends.

 

Claire Gillies

President, Bell Mobility

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Michael Green

President & CEO, Canada Health Infoway

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Paul Griffith

CEO, Over The Edge

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Lianne Hannaway

Founder, wealthnuvo

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Katherine-Hay portrait

Katherine Hay

President & CEO

As President and CEO of Kids Help Phone, Katherine (Kathy) Hay drives the strategic direction, innovation imperative and culture of Canada’s only national, 24/7 bilingual e-mental health service for young people. In 2020, Kids Help Phone’s team of counsellors and crisis responders made over 4.6 million connections with youth in every province and territory — with an ever-growing mandate to always be there for youth when, where and how they need mental health support.

Read more

Gordon Hicks, C.M.

CEO, BGIS

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François Hudon

Head, North American Customer Contact Centers (CCC) (retired)

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David Kines

President & Co-founder, Hollywood Suite

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Dr. Jules Koostachin, PhD

UBC, Institute of Gender, Race, Sexuality and Social Justice

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Neil Manji

National Energy, Utilities, Mining and Industrial Products Leader, PwC Canada

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Tim McGuire

CEO, Mobile Klinik

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Jayne Payette

President, Ice Cream Division, Nestlé

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Brett Pitts

Head, North American Treasury and Payment Solutions, BMO Financial Group

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Tracy Sandler

Partner, Insolvency & Restructuring Osler, Hoskin & Harcourt LLP

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Dr. Valerie Taylor

Department Head, Psychiatry, University of Calgary & Alberta Health Services and Head of Mental Health

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Iven Zanardo

General Manager Foodservice, Ingredients and Export, Lactalis Canada

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Bianca Fusco Zanatta

Principal, M. Zanatta Homes & Designs

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These courageous young people are championing youth mental health and well-being across Canada as members of Kids Help Phone’s 2019-2020 National Youth Council (NYC).

Matthew McLaughlin

David Fan

Hailey Noseworthy

Nazanin Soghrati

Mehul Gupta

Maxine Joly-Chevrier

Liam Armstrong

Sophie Krokhine

Harjot Kular

Fatima Saleem

Rick Aiyer

Monica Taing

Laetitia Rajput

Kate Lau

Emily Chaytor

Kids Help Phone recognizes the importance of Indigenous leadership in all of our work. Under the direction of the Manager of Indigenous Initiatives, and with the collaboration of our internal Indigenous Initiatives Committee, our Indigenous programs are also led by an external, Indigenous Advisory Council.

Our Indigenous Advisory Council is composed of Inuit, Métis and First Nations experts, half of whom are youth, who’ve demonstrated a strong commitment to the mental, emotional and spiritual well-being of Indigenous young people. We invite you to learn more about Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit and Métis young people and how you can support this important work.

Ashley Cummings

Brooke Supernault

Daniel King

Emily Bennett

Evan Sault

Jadyn Normore

Jules Arita Koostachin

Delaney Drachenberg

Michael Redhead Champagne

Robert Henry

Shania Young

You can save and change the lives of young people

Thanks to our growing community, Kids Help Phone offers free, 24/7 e-mental health services to young people in Canada. Your generosity helps ensure that someone is always there when support is needed for any issue, big or small.

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