Fulfilling our promise.

The challenges facing young people in Canada have grown more complex, and youth need access to the supports that are most relevant to them. To achieve our vision, it’s critical that we meet these challenges — and quickly.

Our vision

A future where every young person in Canada will access the support they need, in the way they need it most.

Our mission

We are always open, providing a safe and trusted place for young people in any moment of crisis or need.

Our values

We are, and believe in being: courageous, collaborative, innovative, resilient and trustworthy

Our strategic objectives

Maximizing Access

For almost three decades, young people have been reaching out to Kids Help Phone for the support they need – but for every person we’ve been able to help, others have been unable to access our services.

That’s why we are driven to remove and reduce barriers to access and support, and to create vital, innovative, and relevant new service offerings.

Achieving Resilience

Achieving our goals for improving both our services and the ability of young people to access them will require Kids Help Phone to fully achieve its goals of establishing stable and reliable funding streams and being  efficient yet also nimble, flexible, and responsive.

Demonstrating Impact

With our unique and multi-decade experience in connecting directly with youth, Kids Help Phone has the responsibility to play a major role in assisting policy makers and the research community, both in Canada and globally, in their search for insights and answers about youth mental health and well-being.

An image of a young person playing outside on a basketball court for Kids Help Phone’s 2023–2027 IDEA Strategy and Action Plan

Inclusion, Diversity, Equity and Accessibility Strategy & Action Plan

We have a role to play in effecting social change and advancing equity; and this is why the practice of IDEA is critical to us.

At Kids Help Phone, we have a long history of advancing Inclusion, Diversity, Equity and Accessibility (IDEA) through our tailored programs, services, policies, initiatives and task forces — with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making our workplace, and the world that young people live in more inclusive, diverse, equitable, and accessible.

As a culmination of past and ongoing advocacy, effort, compassion and momentum from each and every one of our colleagues and partners, we’re proud to introduce our IDEA 2023–2027 Strategy and Action Plan.

Photo of a young person wearing a pink knitted hat and a dark brown scarf which is covering most of their face. They are standing in front of a snowy background.

Our Indigenous Initiatives

Indigenous peoples continue to experience intergenerational trauma from the ongoing effects of colonization. As a national charity, Kids Help Phone knows that more can and should be done to support Indigenous young people. We believe that our services can bridge the gap for many Indigenous young people in need of mental, emotional and spiritual well-being support, particularly when other options are not available.

Under the leadership of our Indigenous Advisory Council, we’ve developed Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit and Métis Young People. Please join us by donating, learning more and supporting our commitment to Indigenous children and youth.

A young person outside directly facing the camera, with trees blurred in the background.

Our Black Youth Initiatives

We know that systems have often failed Black communities. Kids Help Phone is dedicated to understanding and addressing the structural barriers young Black people face when they connect for mental health and wellness support. RiseUp powered by Kids Help Phone is proud to provide dedicated support to youth of the Afro-diaspora that focus on the needs of African, Caribbean and Black Youth in Canada now and into the future.

In collaboration with the Black Advisory Council at KHP and through the generous support of donors and partners, we’ve developed RiseUp: Kids Help Phone’s Action Plan for Supporting Black Youth. Please join us by donating, learning more and supporting our commitment to Black Youth.

Two young people sitting on a ledge discussing how KHP is fulfilling our promise

Unlocking hope by the numbers

How do your gifts make a difference and support youth mental health and well-being? Each year, Kids Help Phone publishes an impact report to show how your contributions affect young people across Canada, including how:

  • your support offers youth hope for a better tomorrow
  • hours volunteered bring us closer to health-care equity
  • partnership maximizes access to support through technology, data and innovation
  • messages of support empower young people to Feel Out Loud

Thank you to our supporters for every gift, hour volunteered and act of generosity. You can explore our latest report to discover your impact in action, celebrate our community’s commitment to helping young people thrive and join our mental health movement.


You can save and change the lives of young people

Thanks to our growing community, Kids Help Phone offers free, 24/7 e-mental health services to young people in Canada. Your generosity helps ensure that someone is always there when support is needed for any issue, big or small.

Make a gift to change a life


Join us as we innovate for the future of Canada


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