Fulfilling our promise

The challenges facing young people in Canada have grown more complex – and so has their need for access to the supports that are most relevant to them. To achieve our vision, it is critical that we meet this challenge – and quickly.

A future where every young person in Canada will access the support they need, in the way they need it most.

We are always open, providing a safe and trusted place for young people in any moment of crisis or need.

We are, and believe in being:

  • Courageous
  • Collaborative
  • Innovative
  • Resilient
  • Trustworthy

Maximizing Access

For almost three decades, young people have been reaching out to Kids Help Phone for the support they need – but for every person we’ve been able to help, others have been unable to access our services.

That’s why we are driven to  remove and reduce barriers to access and support, and to create vital, innovative, and relevant new service offerings.
Achieving Resilience

Achieving our goals for improving both our services and the ability of young people to access them will require Kids Help Phone to fully achieve its goals of establishing stable and reliable funding streams and being  efficient yet also nimble, flexible, and responsive.
Demonstrating Impact

With our unique and multi-decade experience in connecting directly with youth, Kids Help Phone has the responsibility to play a major role in assisting policy makers and the research community, both in Canada and globally, in their search for insights and answers about youth mental health and well-being.

We must  lead and support national and international conversations representing the direct needs of young people, attract funders on the basis of our track record and vision, and ensure that wheels are not reinvented to address issues on which we have unique and compelling contributions to make.

Over the next 5 years we will achieve our goals, and will make our long- term vision real. We know this because we’re on track to do so many of the things we need to do today – but now we need the resources to  do them at greater scale and with broader reach, delivering services  efficiently while learning to adapt to the changing needs of our service users, and using what we learn to collaborate in new ways with our allies and partners in the achievement of these essential goals.

We’re excited to be at the next stage in a journey that touches every young person in Canada!

Download our strategy overview to learn more about how we will strive to achieve our vision.