Fulfilling our promise
The challenges facing young people in Canada have grown more complex – and so has their need for access to the supports that are most relevant to them. To achieve our vision, it is critical that we meet this challenge – and quickly.
A future where every young person in Canada will access the support they need, in the way they need it most.
We are always open, providing a safe and trusted place for young people in any moment of crisis or need.
We are, and believe in being:
For almost three decades, young people have been reaching out to Kids Help Phone for the support they need – but for every person we’ve been able to help, others have been unable to access our services.
That’s why we are driven to remove and reduce barriers to access and support, and to create vital, innovative, and relevant new service offerings.
Achieving our goals for improving both our services and the ability of young people to access them will require Kids Help Phone to fully achieve its goals of establishing stable and reliable funding streams and being efficient yet also nimble, flexible, and responsive.
With our unique and multi-decade experience in connecting directly with youth, Kids Help Phone has the responsibility to play a major role in assisting policy makers and the research community, both in Canada and globally, in their search for insights and answers about youth mental health and well-being.
We must lead and support national and international conversations representing the direct needs of young people, attract funders on the basis of our track record and vision, and ensure that wheels are not reinvented to address issues on which we have unique and compelling contributions to make.
Indigenous peoples continue to experience intergenerational trauma from the ongoing effects of colonization. As a national charity, Kids Help Phone knows that more can and should be done to support Indigenous young people. We believe that our services can bridge the gap for many Indigenous young people in need of mental, emotional and spiritual well-being support, particularly when other options are not available.
Under the leadership of our Indigenous Advisory Council, we’ve developed Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit and Métis Young People. Please join us by donating, learning more and supporting our commitment to Indigenous children and youth.
Over the next 5 years we will achieve our goals, and will make our long- term vision real. We know this because we’re on track to do so many of the things we need to do today – but now we need the resources to do them at greater scale and with broader reach, delivering services efficiently while learning to adapt to the changing needs of our service users, and using what we learn to collaborate in new ways with our allies and partners in the achievement of these essential goals.
We’re excited to be at the next stage in a journey that touches every young person in Canada!