Our people

Kids Help Phone is a national charity that operates three counselling centres and offers community engagement initiatives through staff and volunteers in eleven regions across Canada.  We have an incredible team who is dedicated to supporting youth mental heath in Canada.

Headshot photo of Kathy Hay. 
Katherine Hay, President and CEO

As President and CEO of Kids Help Phone, Katherine Hay provides strategic leadership in the implementation of the organization’s five-year strategic plan to be the most nimble, accessible and effective access point to the support young people need. In fact, it is the mission to always be open, providing a safe and trusted place for young people in any moment of crisis or need that drive’s Kathy, it is a very personal mission for her. She is committed to amplifying the voice of young people in the country – all young people, no matter where they live – and to enhance and grow the Kids Help Phone programs and counselling services.

Prior to joining Kids Help Phone, Kathy was President and CEO of Women’s College Hospital Foundation where she advanced the health of women across Canada and reached record levels of support. Her success in this role led to her being named one of Canada’s Top 25 Women of Influence in 2017.

Kathy is a passionate change-maker in Canada, impacting change and growth throughout her 18 years of exceptional service in senior leadership roles in the not-for-profit sector, including as: Executive Director of Advancement at the University of Toronto/Mississauga; Associate Vice-president of Advancement at the University of Guelph; President and CEO at Credit Valley Hospital Foundation; and Chief Development Officer at the Art Gallery of Ontario. After a successful career in banking, Kathy and her family moved to Sao Paulo, Brazil, where she co-founded the Canadian Foundation alongside the Canadian Consule General with a mandate of supporting children and families, it is where she knew that by combining her business experience with her commitment to making an impact for others in this third world city.

Kathy’s commitment to the charitable sector includes her volunteer work on multiple non-profit organizations’ boards of directors, including: Imagine Canada; the National Council of Foundation Executives for the Conference Board of Canada; and the Toronto Academic Health Science Network’s Foundation CEO Roundtable. She is also a member of the Mayor’s Task Force on Poverty and Homelessness in Mississauga.


Alisa Simon, Vice President, Service Innovation and Chief Youth Officer

As Vice President of Service Innovation & Chief Youth Officer at Kids Help Phone, Alisa Simon heads the organization’s evaluation and knowledge mobilization work and is also responsible for its organization-wide counselling. With more than 100 professional counselling staff working under her direction across two counselling centres serving young people across Canada, Alisa’s portfolio also includes the development and management of Kids Help Phone’s many clinical offerings for young people. These include technological innovations such as Kids Help Phone’s Live Chat service, the Always There app, four award-winning youth websites, and the organization’s community resource database of 40,000 local programs and services nationwide serving young people. Alisa often speaks on behalf of Kids Help Phone at national and international conferences, representing Kids Help Phone with organizations such as Child Helpline International and the National Alliance for Children and Youth, where she currently serves on the board of directors.

Prior to joining Kids Help Phone in 2011, Alisa held leadership positions in the fields of health and child/family development at several non-profit organizations. These include time spent serving as Health Policy Director at Public Citizens for Children and Youth (where she managed two helplines assisting children and families), Health Care Director at Citizens for Consumer Justice and Acting Director of Policy and Communications with the Association of Ontario Midwives. Alisa holds a Masters of Public Health degree from the University of North Carolina.


Mark Jordan, Vice President, Brand Strategy and Chief Communications Officer

Mark Jordan is an accomplished marketer with over 20 years of experience in senior digital and multi-channel integrated marketing roles. A strategic thinker, Mark brings the ability to understand and lead successful initiatives across multi-channel marketing, and has a deep knowledge and passion for the digital space.

Insatiable curiosity, technical grounding and a passion for creativity and strategic thinking have defined Mark’s career to date. From his start in an entrepreneurial Internet-based technology and marketing consulting firm, to planning and running integrated campaigns for brands such as SickKids Foundation and Indigo Books & Music Inc., one thing has remained consistent — Mark’s drive and focus to do work that elevates the brands he’s working on, and to deliver real business results.

In 2018, Mark joined Kids Help Phone as Vice President of Brand Strategy and Chief Communications Officer. Mark will be leading strategic brand marketing and communications efforts for Kids Help Phone as we embark on our ambitious goal to reach 3.5 million youth annually by 2021.

Mark comes to the not-for profit world having had the privilege of working with clients and brands including: RBC, CIBC, Kanetix, Indigo Books & Music Inc., Unilever (Dove, Ben & Jerry’s, Breyers, Becel), Kraft North America, Mars/Effem, L’Oreal Paris (Vichy), Labatt/InBev (Keith’s, Labatt Blue), AIR MILES, LG Canada, Nokia Canada and Rogers Communications.

Mark holds a B.A.Sc. in Electrical Engineering and is passionate about music, travel skiing and biking.


Susan Morris, Vice President, Finance and Administration

Susan Morris joined Kids Help Phone as head of Finance & Administration in July 1997. Prior to this, she ran her own accounting practice specializing in non-audit reviews, special projects and individual tax returns. She has a B.Sc. from the University of Toronto and qualified as a Chartered Accountant in December 1987. While at Deloitte & Touche, she specialized in small business and not-for-profit.

An active volunteer, Susan served on the Board of Directors of the Jean Tweed Treatment Centre for nine years, participated in volunteer tax clinics, served as an active school volunteer throughout her children’s elementary and secondary school years, and remains a committed Kids Help Phone volunteer. She enjoys gardening, long walks and, travelling. Susan lives in Toronto with her husband and two children. In her spare time, she studies piano.


Ted Kaiser, Vice President, Innovation and Technology

Ted Kaiser has a unique range of knowledge and skills that combines his diverse background in the fields of engineering, technology, counselling, contact centre operations, service delivery, and innovation.

He began his career as an engineer but soon made a change to the field of social services. After achieving his Bachelor of Social Work, he started his career at Kids Help Phone as a counsellor in 1990. In 1998, Ted became Kids Help Phone’s Vice President, Information Technology, guiding the organization through a process of harnessing technology to better serve kids and drive operational success. Building on this track record of innovation and service growth, Ted became Vice President, Innovation and Technology in 2013.

Ted attended Royal Military College for Engineering, Ryerson University for Social Work and the University of Toronto for Innovation and Business Studies. He received a Queen’s Diamond Jubilee Medal in 2013. When not working, Ted enjoys spending time with his wife and two sons (immensely), pursuing his creative passion with digital photography and keeping fit by running with his iPhone and Nike+.


Jennifer Murdoch, Associate Vice President, Youth Experience and Program Operations

Jennifer Murdoch PhD is the Associate Vice President of Youth Experience and Program Operations at Kids Help Phone. She joined the organization in January 2016.

For more than 20 years, she has brought her commitment and dedication to the health care system through clinical work, strategic planning and operational insights.

From the outset of her career as a registered nurse, Jennifer has worked in a number of leadership roles in hospital, government and community-based centres. As an expert and PhD in interprofessional collaboration, Jennifer has provided direction for health human resources strategies and integrated plans and has participated and led a number of provincial and national initiatives aimed at building capacity within health care systems and service delivery.

As an Associate Vice President at Kids Help Phone, Jennifer oversees the full counselling operations and programs including training and evaluation of services across three centres in Canada. With over 100 professional counsellors and staff, Jennifer’s team ensures that Kids Help Phone meets and exceeds expectations in the delivery of quality phone and Live Chat services to young people in Canada every day.


Jenny Yuen, Associate Vice President, Community Engagement and Mobilization

Jenny Yuen is the Associate Vice President of Community Engagement and Mobilization at Kids Help Phone. She’s responsible for strategic development of advancement that connects communities across Canada. She joined Kids Help Phone in 2005.

For more than 15 years, Jenny has specialized in signature event fundraising strategies and execution, influencing the height of the most successful campaigns for two industry leading organizations — the Yee Hong Community Wellness Foundation and Kids Help Phone.

Jenny brings a multidisciplinary approach that includes, but is not limited to, the following portfolios: philanthropy, corporate and community engagement, sponsorship, volunteer leadership development and establishing systems to implement cross-functional programs. She has played key roles in bringing an inside-out approach to community and national events and teams that are focused on both enhanced efficiency and increased fund development by leveraging online and community-based strategies. Holding leadership positions that have both regional and national oversight, Jenny has developed experience in planning centrally and executing locally — developing a team-centred approach and bringing synergies to event strategies (requiring leadership from staff and community-based volunteers).

Jenny is a proud mom of an eight-year-old boy and a five-year-old girl — they fuel her commitment to evolving the “village” in which we raise our kids and continue to adapt with them.

Susan Hallsworth, Associate Vice President, Philanthropy and Partnerships

As the Associate Vice President of Philanthropy and Partnerships, Susan Hallsworth leads the development of philanthropic partnerships with individuals, corporations, foundations and not-for-profits at Kids Help Phone. Her career to date has been focused on partnership development, from creating retailer specific programs for Tetley Canada, to working with global corporate partners as the National Marketing Manager for Walt Disney Parks and Resorts, to leveraging PepsiCo’s sports, entertainment and charitable partnerships for integrated brand promotions.

As a mom of two teen boys, Susan can speak first-hand to the benefits of Kids Help Phone’s services and resources and how being a volunteer Crisis Responder for Crisis Text Line powered by Kids Help Phone is not only helping youth across the country, but also improving her parenting by text message.


Charles Brown, President & CEO, LifeLabs

Vice Chair
Lynn Roger, Global Head, Employee Experience & Workplace Transformation, Human Resources, BMO Financial Group

Dwayne Vinck, Chartered Accountant, Self employed

Hatty Reisman, Lawyer, Reisman Law Offices

Legal Advisor
Scott Goodman, Head of Talent and Workforce Effectiveness, TMX Group (former)


Kevin Chan, Head of Public Policy, Canada, Facebook and Instagram

Tami Cope, Director, CAMH

Mike Davis, Partner, Davis Pier Consulting

Carolyn P. Everson, President, The Everson Company

Cheryl Fix, Assistant Public Trustee, Office of the Public Guardian and Trustee Justice and Solicitor General, Government of Alberta

Christine Lithgow, President & CEO, Aon Risk Solutions Canada (Aon Reed Stenhouse)

Jules A. Koostachin, PhD Candidate at UBC

Jennifer Mills, Executive Advisor, BDC Advisory Services (former)

Jayne Payette, President, Ice Cream Division, Nestlé Canada Inc.

Debra Pepler, Ph.D., C.Psych, Distinguished Research Professor of Psychology, LaMarsh Centre for Child and Youth Research, York University; Scientific Co-Director, PREVNet

Brian Ross, President & CEO, Precima Inc.

Barbara Turley-McIntyre, Vice-President, Sustainability and Citizenship, The Co-operators Group Limited

Sharon Wyse Hrdlitschka, Senior Account Executive (retired), Bell

Iven Zanardo, General Manager Foodservice, Ingredients and Export, Parmalat Canada

Bianca Fusco Zanatta, Principal; M. Zanatta Homes & Design


Ben Sabic, Manitoba

Matthew McLaughlin, New Brunswick

Communication Coordinator
Julia Caddy,  Alberta

Chloe Zhou, Ontario

David Fan, Ontario

Jahmar James, Ontario

Jessica Brandes, Quebec

Kate Lau, Ontario

Katie Clarke, Nova Scotia

Kieran Drachenberg, Nunavut

Mehul Gupta, Alberta

Nazanin Mandi, Ontario

Phyllis Huang, Ontario

Zuhal Ahmadi, Ontario

Read more about our National Youth Council members