Kids Help Phone is a national charity that operates three counselling centres and offers community engagement initiatives through staff and volunteers across Canada. We have an incredible team who is dedicated to supporting youth mental heath in Canada.
Katherine Hay, President and CEO
As President and CEO of Kids Help Phone, Katherine Hay provides strategic leadership and drives innovation in the implementation of the organization’s five-year strategic plan to be the most nimble, accessible and effective access point to the support young people need. In fact, in leading an organization recognized as a pioneer in e-mental health and virtual care, Kathy has made the organization’s mission, to always be open, providing a safe and trusted place for young people in any moment of crisis or need, a personal commitment. As a passionate change-maker in Canada, Kathy is dedicated to encouraging innovation and amplifying the voice of young people.
Kathy’s commitment to young people and the charitable sector extends to her volunteer work as a member of multiple organizations’ board of directors, including a seat owner on the Ontario Premier’s Office sub-council on mental health and addiction; Imagine Canada; Children’s First Canada Council of Champions; a member of the National Youth Serving Agencies; a member of the Mayor’s Task Force on Poverty and Homelessness in Mississauga; a former member of the National Council of Foundation Executives for the Conference Board of Canada; and a former member of the Toronto Academic Health Science Network Foundation CEO Roundtable.
Prior to joining Kids Help Phone, Kathy was President and CEO of Women’s College Hospital Foundation where she advanced the health of women across Canada and reached record levels of support. Her success in this role led to her being named one of Canada’s Top 25 Women of Influence in 2017.
Kathy is a passionate change-maker in Canada, impacting change and growth throughout her 18 years of exceptional service in senior leadership roles in the not-for-profit sector, including as: Executive Director of Advancement at the University of Toronto/Mississauga; Associate Vice-president of Advancement at the University of Guelph; President and CEO at Credit Valley Hospital Foundation; and Chief Development Officer at the Art Gallery of Ontario. After a successful career in banking, Kathy and her family moved to Sao Paulo, Brazil, where she co-founded the Canadian Foundation alongside the Canadian Consule General with a mandate of supporting children and families, it is where she knew that by combining her business experience with her commitment to making an impact for others in this city.
Alisa Simon, Senior Vice President, Innovation and Chief Youth Officer
Alisa Simon brings more than 20 years of leadership experience in health-care access and support services to her role as Senior Vice President, Innovation and Chief Youth Officer at Kids Help Phone. As a champion of innovation, Alisa is integral to the organization’s development of virtual health solutions for youth. Using comprehensive data and research to provide knowledge management strategies, Alisa drives improvements in service and support that respond to evolving technologies and the changing needs of young people. These include Kids Help Phone’s Live Chat service, the Always There app, the organization’s community resource database of 30,000 local programs and services nationwide serving young people — Resources Around Me — and most recently, a texting service — Crisis Text Line powered by Kids Help Phone — which launched across Canada in 2018.
Alisa also oversees the organization’s national counselling program, providing leadership and guidance to more than 100 professional counselling staff working across three national counselling centres. In addition, Alisa leads Kids Help Phone’s government relationships activities, working closely with provincial and federal government officials and stakeholders to advance the organization’s thought leadership initiatives.
Prior to joining Kids Help Phone, Alisa had experience serving as Health Policy Director at Public Citizens for Children and Youth where she managed two helplines assisting children and families. She was also the Health Care Director at Citizens for Consumer Justice and Acting Director of Policy and Communications with the Association of Ontario Midwives.
Alisa holds a Masters of Public Health degree from the University of North Carolina.
Mark Jordan, Vice President, Brand Strategy and Chief Communications Officer
Mark Jordan is an accomplished marketer with over 20 years of experience in senior digital and multi-channel integrated marketing roles. A strategic thinker, Mark brings the ability to understand and lead successful initiatives across multi-channel marketing, and has a deep knowledge and passion for the digital space.
Insatiable curiosity, technical grounding and a passion for creativity and strategic thinking have defined Mark’s career to date. From his start in an entrepreneurial Internet-based technology and marketing consulting firm, to planning and running integrated campaigns for brands such as SickKids Foundation and Indigo Books & Music Inc., one thing has remained consistent — Mark’s drive and focus to do work that elevates the brands he’s working on, and to deliver real business results.
In 2018, Mark joined Kids Help Phone as Vice President of Brand Strategy and Chief Communications Officer. Mark will be leading strategic brand marketing and communications efforts for Kids Help Phone as we embark on our ambitious goal to reach 3.5 million youth annually by 2021.
Mark comes to the not-for profit world having had the privilege of working with clients and brands including: RBC, CIBC, Kanetix, Indigo Books & Music Inc., Unilever (Dove, Ben & Jerry’s, Breyers, Becel), Kraft North America, Mars/Effem, L’Oreal Paris (Vichy), Labatt/InBev (Keith’s, Labatt Blue), AIR MILES, LG Canada, Nokia Canada and Rogers Communications.
Mark holds a B.A.Sc. in Electrical Engineering and is passionate about music, travel skiing and biking.
Susan Morris, Senior Vice President, Operations and CFO
Susan Morris joined Kids Help Phone as head of Finance & Administration in July 1997. Prior to this, she ran her own accounting practice specializing in non-audit reviews, special projects and individual tax returns. She has a B.Sc. from the University of Toronto and qualified as a Chartered Accountant in December 1987. While at Deloitte & Touche, she specialized in small business and not-for-profit.
An active volunteer, Susan served on the Board of Directors of the Jean Tweed Treatment Centre for nine years, participated in volunteer tax clinics, served as an active school volunteer throughout her children’s elementary and secondary school years, and remains a committed Kids Help Phone volunteer. She enjoys gardening, long walks and, travelling. Susan lives in Toronto with her husband and two children. In her spare time, she studies piano.
Ted Kaiser, Vice President, Information Technology & Chief Project Management Officer
Ted Kaiser has a unique range of knowledge and skills that combines his diverse background in the fields of engineering, technology, counselling, contact centre operations, service delivery, and innovation.
He began his career as an engineer but soon made a change to the field of social services. After achieving his Bachelor of Social Work, he started his career at Kids Help Phone as a counsellor in 1990. In 1998, Ted became Kids Help Phone’s Vice President, Information Technology, guiding the organization through a process of harnessing technology to better serve kids and drive operational success. Building on this track record of innovation and service growth, Ted became Vice President, Innovation and Technology in 2013.
Ted attended Royal Military College for Engineering, Ryerson University for Social Work and the University of Toronto for Innovation and Business Studies. He received a Queen’s Diamond Jubilee Medal in 2013. When not working, Ted enjoys spending time with his wife and two sons (immensely), pursuing his creative passion with digital photography and keeping fit by running with his iPhone and Nike+.
Jenny Yuen, Vice President, National Partnerships and Chief Community Officer
Jenny Yuen is the Vice President, National Partnerships and Chief Community Officer at Kids Help Phone. She’s responsible for strategic development of advancement that connects communities across Canada. She joined Kids Help Phone in 2005.
For more than 15 years, Jenny has specialized in signature event fundraising strategies and execution, influencing the height of the most successful campaigns for two industry leading organizations — the Yee Hong Community Wellness Foundation and Kids Help Phone.
Jenny brings a multidisciplinary approach that includes, but is not limited to, the following portfolios: philanthropy, corporate and community engagement, sponsorship, volunteer leadership development and establishing systems to implement cross-functional programs. She has played key roles in bringing an inside-out approach to community and national events and teams that are focused on both enhanced efficiency and increased fund development by leveraging online and community-based strategies. Holding leadership positions that have both regional and national oversight, Jenny has developed experience in planning centrally and executing locally — developing a team-centred approach and bringing synergies to event strategies (requiring leadership from staff and community-based volunteers).
Jenny is a proud mom of two little humans in elementary school — they fuel her commitment to evolving the “village” in which we raise our kids and continue to adapt with them.
Kristen Buckley, Associate Vice President, Knowledge Mobilization and Government Relationships
Kristen Buckley is Kids Help Phone’s Associate Vice President, Knowledge Mobilization and Government Relationships. She leads a multi-disciplinary portfolio of Information and Referral, Knowledge Translation, Indigenous Initiatives and Government Relations. Kristen plays a key role in developing partnerships, bringing new programs and projects to life and sharing our insights on how to best support the mental health and well-being of young people with internal and external stakeholders.
Kristen has been with Kids Help Phone for 10 years, in roles from Coordinator to Executive team member. With a Masters in Information and Library Science, she believes in the power of information and that there is no better way to support young people than through the work Kids Help Phone does each day through access to non-judgemental and empowering information and support.
Outside of Kids Help Phone, Kristen is raising three little girls with her husband, doing all the things busy, working moms do.
Alison Staples, Associate Vice President, People and Culture
As Associate Vice President, People and Culture at Kids Help Phone, Alison Staples oversees the strategic development of the organization’s human resources policies including recruitment, corporate culture and learning and development. She is a passionate relationship builder who has maintained the supportive and wonderful culture at Kids Help Phone.
Alison has over 20 years of experience in both the corporate and charity sectors, developing sustainable and strategic human resources programs and solutions designed to unleash leadership potential, drive performance, increase organizational effectiveness and steer business results.
Prior to her role at Kids Help Phone, Alison held executive human resources positions in organizations such as the Canadian Breast Cancer Foundation, the Canadian Cancer Society and Deloitte & Touche. She is a Certified Human Resources Executive (CHRE) and holds a Masters of Business Administration from Nova Southeastern University.
A determined individual with a growth mindset, Alison also completed the High Potentials Leadership Program at Harvard University in 2013. She enjoys volunteering, having served on the Board of Directors of the Human Resources Professionals Association in York Region and the Sub-Board Committee at North York General Hospital. Alison is also a Peer Reviewer on the Accreditation Committee at Imagine Canada.
Jennifer Murdoch, Associate Vice President, Youth Experience and Program Operations
Jennifer Murdoch, PhD is the Associate Vice President of Youth Experience and Program Operations at Kids Help Phone. She joined the organization in January 2016.
For more than 20 years, she has brought her commitment and dedication to the health care system through clinical work, strategic planning and operational insights.
From the outset of her career as a registered nurse, Jennifer has worked in a number of leadership roles in hospital, government and community-based centres. As an expert and PhD in interprofessional collaboration, Jennifer has provided direction for health human resources strategies and integrated plans and has participated and led a number of provincial and national initiatives aimed at building capacity within health care systems and service delivery.
As an Associate Vice President at Kids Help Phone, Jennifer oversees the full counselling operations and programs including training and evaluation of services across three centres in Canada. With over 100 professional counsellors and staff, Jennifer’s team ensures that Kids Help Phone meets and exceeds expectations in the delivery of quality phone and Live Chat services to young people in Canada every day.
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Jules Koostachin, PhD
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Kids Help Phone’s National Youth Council
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Dr. Valerie Taylor
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Sharon Wyse Hrdlitschka
Senior Account Executive (retired)
General Manager Foodservice, Ingredients and Export
Matthew McLaughlin, New Brunswick
Julia Caddy, Alberta
David Fan, Ontario
Jahmar James, Ontario
Kate Lau, Ontario
Katie Clarke, Nova Scotia
Kieran Drachenberg, Nunavut
Mehul Gupta, Alberta
Nazanin Mandi, Ontario
Phyllis Huang, Ontario
Zuhal Ahmadi, Ontario
Laetitia Rajput, Saskatchewan
Harjot Kular, British Columbia
Haley Marion McLean, Quebec
Maxine Joly-Chevrier, Quebec
Hailey Noseworthy, Newfoundland
River Turner-Martens, Manitoba
Kids Help Phone recognizes the importance of Indigenous leadership in all of our work. Under the direction of the Manager of Indigenous Initiatives, and with the collaboration of our internal Indigenous Initiatives Committee, our Indigenous programs are also led by an external, Indigenous Advisory Council.
Our Indigenous Advisory Council is composed of Inuit, Métis and First Nations experts, half of whom are youth, who’ve demonstrated a strong commitment to the mental, emotional and spiritual well-being of Indigenous young people. We invite you to learn more about Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit and Métis young people and how you can support this important work.
Indigenous Advisory Council (2019-2020)
Andre Bear graduated with his Bachelor of Education degree at the University of Saskatchewan and is now pursuing both a Juris Doctor of Law and Master of Business Administration. He is the former youth representative of the Federation of Sovereign Indigenous Nations and Co-Chair of the Assembly of First Nations National Youth Council as well as Executive Member. In 2016, Andre was appointed as a Special Advisor to the Minister of Crown-Indigenous Relations where he co-founded the Indigenous Youth Voices Network for the full implementation of the Truth and Reconciliation Commission of Canada’s Call to Action 66. Andre believes in advocating for Indigenous children and youth and treaty and inherent rights.
Michael Redhead Champagne
Michael Redhead Champagne, born and raised in Winnipeg’s North End, is an award-winning community organizer, public speaker and a proud member of Shamattawa First Nation. Michael believes we all have a gift and shows youth the path to discover their own. He is solution-oriented and passionate about building system literacy, encouraging volunteerism and engaging communities to be involved in the design, delivery and evaluation of any initiative that affects them. Michael is known for his honest and heartfelt style that will leave you moved, inspired and ready for action.
Michael’s first opportunity to speak to an engaged audience was in a room filled with community leaders who were speaking about homelessness. Michael was in the audience as someone with lived experience. He didn’t agree with what was being said from the stage, so he raised his hand and spoke his truth for the first time publicly — effectively altering the course of the conversation. He was 10 years old at the time.
Growing up in and around the child and family services system, Michael lived through the suicides of many people he cared about, gang violence directed at himself and his peers and the lack of opportunity for youth growing up in similar circumstances. This led to the founding of AYO! (Aboriginal Youth Opportunities) in 2010. This volunteer youth movement exists to uplift urban Indigenous youth, and provide them with a platform to share their gifts with the world.
Michael believes in leading by example and now travels across Canada sharing his gift with others. Whether he’s speaking to educators, youth, the business community or the not-for-profit sector, his goal is the same — to help heal, shape and create a call to action for everyone.
Randall Crowe has supported youth in his community of Deer Lake First Nation as a mental health worker for seven years. He’s also a crisis volunteer worker for Sioux Lookout First Nation Health Authority’s Nodin Crisis Response Program — a service that provides crisis intervention and support to immediate families impacted by tragic incidents.
Randall is a fierce advocate for meaningful involvement from First Nations youth in the development of policies and programs that affect them. In 2016, Randall was part of a delegation of Indigenous young people from northern Ontario who met with Prime Minister Trudeau to discuss issues affecting First Nations youth in the North. His voice continues to affect positive change across northern Ontario and beyond. This includes Randall’s work as an active member of Nishnawbe Aski Nation’s Oshkaatisak Youth Council.
Ashley Rose Cummings, Co-Chair
Ashley Cummings is a proud Inuk youth from Pangnirtung, Nunavut. As a member of the Prime Minister’s Youth Council, Ashley advises the Prime Minister on issues that have included (but are not limited to) rural and northern health/well-being, supporting ethical and Indigenous-led tourism, mental health and other issues affecting youth across Canada. Ashley has personal experience with leaving her community for medical treatment as a young child and is a fierce advocate for life promotion.
Ashley participated in Students on Ice (SOI), an organization that educates youth from across the world about the polar regions through immersive expeditions. Ashley has previously worked for North in Focus, which specializes in providing avenues of self-expression to youth, combining art, physical recreation and meditation with mental health promotion and anti-stigma education in arctic and sub-arctic communities. Ashley now sits on the board for Apathy is Boring, a national organization that promotes democratic participation in young people. Her colourful background living in Nunavut, Yukon, Nova Scotia, Quebec and New Brunswick has given her a comprehensive perspective on life for Indigenous young people from coast to coast to coast. Ashley works her hardest to advocate for “nothing about us, without us” to ensure all Indigenous youth are honoured.
Kieran B. Drachenberg, Kids Help Phone National Youth Council (NYC) Member
At the age of 18, Kieran has already established himself as a passionate, dedicated and influential mental health and LGBTQ2+ advocate. Originally from Dauphin, Manitoba, Kieran now lives in Iqaluit and studies Social Work at Nunavut Arctic College.
Kieran was instrumental in the passing of Bill 31 in Nunavut — a bill that ensures protection for transgender individuals under the territory’s Human Rights Act. He generously shares his own experiences with mental health struggles and has been featured in two documentaries: Two Soft Things, Two Hard Things and Bell Let’s Talk: In Their Own Words. In 2017, Kieran was recognized as a Difference Maker by the Centre for Addiction and Mental Health (CAMH).
As a Métis young person raised in an Inuit community, Kieran brings a unique perspective to Kids Help Phone’s Indigenous Advisory Council. He has also volunteered his time for seven years as a Kids Help Phone National Youth Council member, ambassador and fundraiser. He’s also a member of the Frayme Advisory on Youth Matters (AYM) and works as a research assistant at Ryerson University.
Reina is passionate about her culture, loved ones and igniting change. She has a diverse youth leadership background that stems from being the former Lac Seul Youth Chief. In 2016, Reina spent a day shadowing the honourable Carolyn Bennett, Minister of the former Northern and Indigenous Affairs Canada. This opportunity was a dream come true for Reina and served as a stepping stone for her extensive global advocacy work, which includes being on Plan International Canada’s Youth Advisory Council (YAC).
Reina is passionate about First Nations child welfare and advocating for children and youth in care. She has both negative and positive experiences with the child welfare system and uses that as a fire-burner to ignite change within the system. Reina has many publications and articles on the topic of child welfare and is the female Youth Representative for the Tikinagan Child and Family Services: Board of Directors.
Reina contributes to many councils, panels and committees including Feathers of Hope, a First Nations youth initiative within the Ontario Child Advocate’s Office. After working a part-time job at a homeless shelter in Sioux Lookout, Reina was inspired to continue her work there after she resigned. She was appointed to the Out of the Cold Shelter: Board Committee to be a voice for the people who seek shelter there.
With dreams of being a worker for justice and law, she’s currently employed at a law firm. She hopes to obtain her undergrad and attend law school in the near future. She is proud and in disbelief that she accomplished everything she set her mind to before the age of 18. She hopes to inspire many other Indigenous youth to accomplish their dreams, too
Robert Henry, PhD
Robert Henry, PhD, is Métis from Prince Albert, Saskatchewan and is an Assistant Professor at the University of Calgary in the Department of Sociology. Robert’s research areas include Indigenous street gangs and gang theories, Indigenous masculinities, Indigenous and critical research methodologies, youth mental health and visual research methods. Working closely with community partners, Robert works to create knowledge mobilization outcomes that reflect community needs and wants. He’s published a photovoice narrative collection with Indigenous male gang members titled Brighter Days Ahead (2013) and has recently submitted another collection in partnership with Indigenous females and their involvement in street gangs titled Through the Looking Glass. Robert was the lead editor of Global Indigenous Health: Reconciling the Past, Engaging the Present, Animating the Future (2018) and is a Co-Editor on two other collections focusing on settler colonialism and urban Prairie cities, and Indigenous health and art. Robert has also published in the areas of Indigenous masculinity, Indigenous health, youth subcultures and criminal justice.
His current research focuses on the concept of survivance and its applicability within Indigenous research more broadly. Borrowing from Gerald Vizenor’s concept of survivance in literacy, Robert and partners from Canada, New Zealand and Australia are contextualizing its usage within street spaces, and how Indigenous peoples continue to survive, resist and resurge their presence, challenging settler colonialism. In Canada, Robert is using survivance as a way to comprehend pragmatic agency of Indigenous peoples engaged in street lifestyles, specifically street gangs.
Mark Bennett Hill was born on October 26, 1990 and is 28 years old. He is from the Mohawk Nation, Bear Clan and a member from the Six Nations of the Grand River Territory. Mark started his education career on reserve, and then later graduated with his Ontario Secondary School Diploma from Brantford Collegiate Institute in 2008. He is now working toward a Business Marketing degree in conjunction with Mohawk College and McMaster University with hopes of continuing on to law school. At the age of 19, Mark was the youngest councillor in history to be elected to the Six Nations Elected Council. He has served on numerous committees and boards including Corporate and Emergency Services, Grand River Employment and Training, Education, Youth and Elders, the Dreamcatcher Charitable Foundation and also sits as an advisor to the Six Nations Youth Council. Mark is currently in his third term as an elected councillor and continues to learn and study every aspect to his position. Mark has also been a member of the Ontario First Nations Young Peoples Council for the past five years, representing all Indigenous youth across Ontario. Most recently, Mark was elected to the Assembly of First Nations National Youth Council and currently sits as the male Co-Chair.
Aside from his education and political career, Mark is also an entrepreneur. In December of 2014, he opened his own version of business called Whey Smooth Juice Bar — its primary goal is to serve healthy food and drink alternatives, located inside Six Nations Pro-Fit Health Club. Being in business successfully for four years, Mark also is looking to reach for the stars by one day turning Whey Smooth Juice Bar into a franchise company.
Jules Koostachin, Co-Chair, Kids Help Phone Board of Directors Representative
Jules Arita Koostachin, owner of VisJuelles Productions Inc., is MoshKeKo Cree and a band member of Attawapiskat First Nation, located in what is now called northern Ontario. Jules is a PhD candidate with the Institute of Gender, Race, Sexuality and Social Justice at the University of British Columbia — her research focus is on Indigenous documentary. She carries extensive experience working in Indigenous communities in varying capacities. Jules is also known as a digital storyteller and media artist who works to honour cultural protocols and build relationships within Indigenous communities through her arts practice. Her artistic endeavours are informed by her experience living with her Cree grandparents, as well as her mother, a residential school warrior.
Evan Sault is an elected councillor from Mississaugas of the New Credit First Nation (MNCFN) where he carries the health and wellness portfolio. Before joining council in 2015, Evan was a Child and Youth Worker and Family Support Worker on MNCFN and Six Nations of the Grand River for 12 years. In this role, and with his diploma in Indigenous Social Work, Evan supported First Nations young people as they navigated the justice and child welfare systems.
A strong advocate for the mental health benefits of sports and recreation, Evan was actively involved in the planning of the 2017 North American Indigenous Games and 2017 Invictus Games. On his own First Nation, he has coached, coordinated many tournaments and lead the community’s sports and recreation committee.
Evan maintains strong ties with the City of Toronto and its Indigenous community. He participates in Toronto’s Indigenous Advisory Council meetings and is responsible for leading MNCFN’s involvement in major events throughout the city including the Canadian National Exhibition.
Evan is actively involved in the health and well-being of his community through participation in a number of boards including Brant Family and Children’s Services, Ganohkwasra Family Assault Support Services and Youth Lodge and the Hagersville Food Bank. As a father and as a youth advocate, he believes youth and elders must be treasured and honoured.
Brittany Whynot is Mi’kmaq from Acadia First Nation and was raised off reserve in Liverpool, Nova Scotia. She graduated from Saint Mary’s University with a Bachelor of Arts in Criminology, and has almost completed her Indigenous Bachelor of Social Work from the University of Victoria. Brittany has five years of experience working in an Indigenous non-profit organization, and was on the National Association of Friendship Centre’s Aboriginal Youth Council (AYC) for three years. She has a passion for working with and assisting Indigenous people, bringing education and awareness to the barriers and issues they face. Brittany is currently working at Healing Our Nations, supporting Indigenous people in the areas of sexual health, HIV/AIDS, STBBIs, healthy relationships and by spreading Indigenous cultural awareness.