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Donor FAQs
The following are the most frequently asked questions that we receive about donating and our fundraising activities.
As a charity, Kids Help Phone relies on donations from individuals, businesses, clubs and foundations to keep its services open and available to youth in Canada 24/7. Our donors are very important to us. If you have a question, or would like to provide feedback, please connect with us toll-free at 1-800-268-3062 Monday to Friday, between 9 a.m. and 5 p.m. EST, or contact us online.
If your donation is made online, a tax receipt will be emailed to you immediately. If your donation is made via mail or phone, a tax receipt will be mailed to you within one week. In the event that your receipt has been lost or misplaced or you have moved, a duplicate receipt can be issued. Please call us toll-free at 1-800-268-3062 or contact us online.
If you would like to update your name, address or phone number, or if you would like to update your credit card or banking information for your monthly gift, please call us toll-free at 1-800-268-3062 or contact us online.
Donations provide critical funding to ensure we are open for young people in Canada 24/7/365, providing a safe and trusted place in any moment of crisis or need. Whether it’s funding our professional counselling service, expanding an innovative new service like Crisis Text Line powered by Kids Help Phone or ensuring our researched-based information and resources are always available on our website. A donors support allows youth to access the support they need — whenever, wherever and however they need it.
The most effective and immediate way to support Kids Help Phone is with a donation. Want to do even more to support young people in Canada? Join the National Signature Event presented by BMO or become a volunteer — from becoming a Crisis Responder texting volunteer to giving time at events, volunteers make our work possible. Learn more or contact us online today!
By becoming an Always There monthly donor, you are making a thoughtful and lasting investment in Kids Help Phone. This program allows you to donate on a monthly basis and shows your continuous dedication toward changing and saving the lives of kids in Canada. There are two payment options — credit card or withdrawals from your personal chequing account. Help us to always be there for kids. Become a monthly donor today.
Yes! You can access our mailing addresses by clicking "Where do I send mail, such as a donation or correspondence to Kids Help Phone?" on this page.
Through careful planning, it is possible to eliminate taxes owed by your estate. Instead of paying taxes, you can choose to make a significant gift to help Kids Help Phone, without compromising your family’s financial security. Please find more information about legacy giving here, or should you have questions or require more information, please contact us online.
The most effective and immediate way to support Kids Help Phone is with a donation. Other ways to show your support include donating a portion of your Air Miles, gifts of securities or donating a used car. Find more information here or contact us online.
To review the last several years of financial statements, please visit our Publications page.
Our legal name is Kids Help Phone / Jeunesse, J'écoute and our charitable registration number is 13000 5846 RR0001.
Thank you! Kids Help Phone’s donor services team will be happy to help you with this. Please call us at 1-800-268-3062 or contact us online for more information.
By becoming an Always There monthly donor, you are making a thoughtful and lasting investment in Kids Help Phone. This program allows you to donate on a monthly basis and shows your continuous dedication toward changing and saving the lives of kids in Canada. There are two payment options — credit card or withdrawals from your personal chequing account. Help us to always be there for kids. Become a monthly donor today.
