Can I get wellness support in Arabic from Kids Help Phone?

Searching for info or support? You can reach a professional counsellor at Kids Help Phone by calling 1-800-668-6868. Our phone service is offered in Arabic with the help of Arabic-speaking interpreters. It’s free, private and available 24/7 in Canada. No ID required.

Important note: You can use Google Translate or download the PDF to read this web page in Arabic. The links and resources found throughout this page are currently available in English / French.

Can I use this service?

This service is available to all Arabic-speaking youth in Canada (regardless of legal status). This includes refugees, newcomers and other kids, teens and young adults across Canada who prefer to get support in Arabic. You don’t need ID to contact us.

Who will I be talking to?

Kids Help Phone’s wellness support in Arabic is delivered over the phone by counsellors and Arabic-speaking interpreters. The interpreters are selected at random from a pool of hundreds of Arabic-speaking interpreters across Canada and the United States. They’re professionally trained to understand and translate what is said accurately.

We encourage you to pause regularly for the interpreter to translate your words and to help the counsellor understand clearly. During a conversation, our counsellors listen, ask questions and help you decide on next steps together. They can also refer you to other programs and services near your community (and in more languages where available) across Canada.

What can I call about?

You can contact Kids Help Phone for support with any issue on your mind, big or small. You can get in touch about topics like bullying and abuse, friends and family, school and work, grief and loss, racism and discrimination and more.

Kids Help Phone is here to support your wellness. While we don’t offer things like legal or medical advice, we may refer you to people who can if you’d like.

How does it work?

You can call Kids Help Phone in Arabic through an interpreter from almost anywhere in Canada at any time. Are you interested in trying it out? Here’s how it works:

  1. You call Kids Help Phone’s toll-free number at 1-800-668-6868.
  2. You hear a message in English, French and Arabic welcoming you to the service.
  3. You press “3” for support in Arabic.
  4. A counsellor greets you in English, puts you on a brief hold and connects with an Arabic-speaking interpreter.
  5. The counselling session starts!

Where can I find additional support?

You can visit Resources Around Me to find newcomer and other support programs and services across Canada. You can also check out (and share with your network!) tips, tools and stories for newcomers and more by browsing our website.

How does Kids Help Phone protect my privacy?

Kids Help Phone is committed to ensuring and protecting your privacy. We only store information that helps us understand and improve our service, but we’ll never reveal identifying information about you. Your phone conversation with a counsellor is confidential and anonymous. To find out more about what that means, check out our phone service’s privacy policy, which includes information on duty to report.

Published June 2021

 

Funded by Immigration, Refugees and Citizenship Canada and our caring donors from coast to coast to coast

 

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