About Kids Help Phone
Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, multilingual and confidential support to help all young people Feel Out Loud. 
Fulfilling our promise
The challenges facing young people in Canada have grown more complex, and youth need access to the supports that are most relevant to them. To achieve our vision, it’s critical that we meet these challenges — and quickly.
Demonstrating trustworthiness
Kids Help Phone has been accredited since 2013 by Imagine Canada’s Standards Program for excellence in the charitable sector in five key areas:
- financial accountability and transparency
- fundraising
- staff management
- volunteer involvement
- board governance
Our History
Kids Help Phone has a history of creating innovative supports for critical issues young people face. We began in 1989 as a unique telephone counselling service, launched to provide free, accessible support to any young person connecting with us from coast to coast to coast.
Our focus was supporting young people experiencing abuse, but almost immediately, young people let us know they needed more from the service than one focus and one way to contact us.
For over 35 years, we’ve evolved our response and offerings. We concentrate on staying relevant to youth, recognizing the complexity of issues they face, and we help to ensure our professional counsellors and volunteer crisis responders are ready to address young people’s continuum of emotional and mental health needs, from crisis situations to the everyday concerns of growing up. Because no challenge is too big, and no feeling is too small.
Get to know Kids Help Phone’s services
Throughout our history, we’ve tested and launched new service offerings, continually evaluating and improving the quality of our services and the impact we have on young lives. This momentum has been propelled by a growing base of supporters committed to supporting youth in Canada.
Fast forward to today. We know that Kids Help Phone has become more essential than ever before. So has our goal of transforming to meet the needs of young people in Canada. Our commitment to showing up for youth in distress has never wavered.
As a part of our strategic objective of maximizing access, we’re committed now more than ever to reaching more people in every corner of Canada.
Our services
Mental health tips and info
With Kids Help Phone’s web resources, young people can get information about how their thoughts, feelings and behaviours are connected and what they can do to care for their well-being.
Crisis support
If young people need help right now, they can text a trained, volunteer crisis responder at Kids Help Phone about anything they’re going through. No issue is too big or too small.
Professional counselling
Young people can work with a professional counsellor at Kids Help Phone over the phone or through online chat to better understand what they’re going through.
Quizzes, games & activities
Young people can access tools, tips and resources on Kids Help Phone’s website to help build their skills and improve their wellness in the way that feels best for them.
Support forums & real-life stories
Young people can connect with other youth and explore lived experiences across Canada using the Peer-to-Peer Community at Kids Help Phone.
Youth mental health data insights
On Kids Help Phone Insights, people across Canada can find out what youth are contacting us about as a reminder they’re never alone.
A support service directory
Youth can search for physical and virtual support programs and services nearest their community that are available to kids, teens and young adults using our Resources Around Me database.
Support for post-secondary students
Good2Talk is a free, confidential service providing professional counselling, crisis support and information and referrals to post-secondary students in Ontario and Nova Scotia, 24/7.
You can save and change the lives of young people
Thanks to our growing community, Kids Help Phone offers free, 24/7 e-mental health services to young people in Canada. Your generosity helps ensure that someone is always there when support is needed for any issue, big or small.
