Resources Around Me frequently asked questions

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    Kids Help Phone (KHP)’s Resources Around Me tool helps connect young people to in-person and virtual / digital well-being supports in communities across Canada using our vetted (trustworthy) Community Resource Database and interactive map. On this page, you can explore answers to Resources Around Me frequently asked questions.

     

    What is Resources Around Me?

    Resources Around Me features over 40,000 mental health and well-being support programs, services and mobile apps available in communities across Canada. These digital / virtual and in-person resources include supports for:

    • addiction and substance use
    • basic needs
    • education and career questions
    • emergency and crisis
    • health care
    • Indigenous youth
    • legal and financial questions
    • mental health
    • peer, family and social relationships
    • violence and abuse
    • and more

    What are some Resources Around Me frequently asked questions (FAQ)?

    The issues youth connect with KHP about are more complex than ever and compounding over time. Young people’s need for access to more relevant supports has also evolved. KHP aims to create resource navigation that’s more intuitive, accessible and supportive through Resources Around Me.

    With this tool, we also want to offer youth more autonomy to discover resources and supports that better meet their unique needs and preferences. Resources Around Me includes the information a person may need (e.g. eligibility requirements, access details, contact information, etc.) to explore virtual / digital and in-person supports in communities across the country.

    KHP takes your privacy seriously. We don’t track or keep your search or location information when you use Resources Around Me. We can’t trace anything back to you as a visitor of the tool. If you choose to let the tool access your location for more specific search results, your information isn’t stored by KHP. You can learn more in our privacy policy.

    If you’d like some help seeking supports using Resources Around Me, you can explore the search tips page. If you can’t find what you’re searching for or would like to connect with someone at KHP about a specific resource / for wellness support, you can contact our e-mental health services.

    • Resources must be accessible to all persons regardless of financial status. Resources with a cost may be included if there’s a nominal fee or sliding scale option.
    • Youth-focused resources are prioritized. However, a specific maximum age is not imposed to help ensure all available resources are searchable for people who use the tool. A minimum age of five is imposed.
    • Resources offering support(s) to equity-deserving groups are prioritized, particularly if they serve all ages.
    • Resources that offer services in health, well-being, support and advocacy, and are not-for-profit organizations that do not charge service fees are prioritized.

    Government resources (federal, provincial, county, municipal) that offer support(s) in the areas of health, well-being and advocacy may also be included (although we may not include all agencies, departments or services).

    For-profit organizations are considered on an individual basis. Inclusion is based on the uniqueness of support(s), lack of comparable support(s) available through not-for-profit organizations, degree of need for the support(s) and the level of subsidized (financially aided) support(s) available.

    Private practitioners, including medical doctors, dentists, legal / paralegal providers, psychiatrists, psychologists and social workers (in private practice) are not included in KHP’s database.

    • Resource records are displayed in English, French or both and must be verified in one of those languages.
    • Resources must provide a clear description of support(s) offered including, but not limited to, contact information, address, eligibility, hours, area(s) served, language(s) offered, fees, documents required, age(s) served, population(s) served, website, social media account(s), application / referral / intake process and accessibility information.

    Resources must also respond to emailed verification requests to help ensure the quality of the data and appropriate indexing in KHP’s database.

    • Resources must describe and offer support(s) free of discrimination. Support(s) must be inclusive and respectful of people from a range of demographics including race, class, gender identity, sexual orientation, etc.
    • Resources must describe and offer support(s) aligned with KHP’s values.
    • All English mobile apps are directly integrated from the M-Health Index & Navigation Database created by partners of KHP at the Division of Digital Psychiatry at the Beth Israel Deaconess Medical Center, a Harvard Medical School affiliate in Boston, Massachusetts in the United States.

    This database uses the American Psychiatric Association’s App Evaluation Model, which is designed to help equip individuals with the information they need to assess digital health tools on their own and in the context of a supportive relationship. A Mobile Apps Coordinator at KHP contributes to regular app evaluation and addition of new apps into this database that then flow into Resources Around Me. We prioritize apps that are for youth, are free or low cost, have a privacy policy and are created by reputable organizations.

    • KHP reserves the right to determine inclusion and exclusion for individual resources at any time.
    • The exclusion of a resource from KHP’s Community Resource Database doesn’t necessarily reflect the resource’s contribution to the community. Nor does inclusion in KHP’s Community Resource Database represent or imply endorsement of the quality of the resource.
    • Resource information is provided through direct contact with the support. Information is also gathered indirectly from resource-authorized newsletters, websites and other publications.
    • KHP reserves the right to edit information to meet style, format and space requirements and other guidelines.
    • KHP reserves the right to exclude resources that are unresponsive to requests and whose information can’t be verified by other means.
    • KHP reserves the right to refuse or discontinue listings for resources that have had serious complaints lodged against them with any regulatory body, KHP or an information and referral centre in Canada or that have participated in fraudulent or illegal activity.
    • KHP will send a copy of our Inclusion and Exclusion Policy to those who request it, as well as maintain an up-to-date version of this policy online at all times.

    To suggest a support for inclusion in Resources Around Me, you can fill out KHP’s Submit a Resource form.