Crisis responders

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Crisis Text Line powered by Kids Help Phone is the only free, 24/7 bilingual text line for people in Canada. The service is delivered by trained, volunteer crisis responders who work remotely (from anywhere with a computer and secure internet connection). Crisis responders reply to texts from people looking for support, helping them identify how they’re feeling, discuss different coping strategies and if required, collaboratively set up a safety plan.

We’re currently recruiting volunteers from across Canada to become crisis responders. All applicants are welcome. However, our admissions team will prioritize applicants who:

  • are interested in volunteering during our overnight period (11 p.m. – 7 a.m. ET) or;
  • are fluently bilingual (in written French and English) or;
  • identify as First Nations, Métis​ or Inuit through our Finding Hope program; or
  • identify as African, Caribbean, Black or a part of the Afro-diaspora through our RiseUp program


Role requirements

What are the requirements for becoming a crisis responder?

  • obtain a Vulnerable Sector check with results that are satisfactory to Kids Help Phone
  • be at least the age of majority in your jurisdiction of residence
  • have access to a confidential computer (i.e. password protected) and secure and reliable internet connection during all of your shifts
  • commit to volunteering four hours a week for at least one year
  • sign our Crisis Responder Agreement
  • complete and pass a 36-hour training program
  • read and understand the Kids Help Phone Volunteer Privacy Policy

Make a difference by volunteering for this role!