Crisis Text Line powered by Kids Help Phone is the only free, 24/7 bilingual text line for people in Canada. The service is delivered by trained, volunteer crisis responders who work remotely (from anywhere with a computer and secure internet connection). Crisis responders reply to texts from people looking for support, helping them identify how they’re feeling, discuss different coping strategies and if required, collaboratively set up a safety plan.
We’re currently recruiting volunteers from across Canada to become crisis responders. All applicants are welcome. However, our admissions team will prioritize applicants who:
- are interested in volunteering during our overnight period (11 p.m. – 7 a.m. ET) or;
- are fluently bilingual (in written French and English) or;
- identify as First Nations, Métis or Inuit through our Finding Hope program; or
- identify as African, Caribbean, Black or a part of the Afro-diaspora through our RiseUp program
What are the requirements for becoming a crisis responder?
- obtain a Vulnerable Sector check with results that are satisfactory to Kids Help Phone
- be at least the age of majority in your jurisdiction of residence
- have access to a confidential computer (i.e. password protected) and secure and reliable internet connection during all of your shifts
- commit to volunteering four hours a week for at least one year
- sign our Crisis Responder Agreement
- complete and pass a 36-hour training program
Becoming a crisis responder FAQ
You can save and change the lives of young people
Thanks to our growing community, Kids Help Phone offers free, 24/7 e-mental health services to young people in Canada. Your generosity helps ensure that someone is always there when support is needed for any issue, big or small.