Fulfilling our promise.

The challenges facing young people in Canada have grown more complex, and youth need access to the supports that are most relevant to them. To achieve our vision, it’s critical that we meet these challenges — and quickly.

Our vision

A future where every young person in Canada will access the support they need, in the way they need it most.

Our mission

We are always open, providing a safe and trusted place for young people in any moment of crisis or need.

Our values

We are, and believe in being: courageous, collaborative, innovative, resilient and trustworthy

Our strategic objectives

Maximizing Access

For almost three decades, young people have been reaching out to Kids Help Phone for the support they need – but for every person we’ve been able to help, others have been unable to access our services.

That’s why we are driven to  remove and reduce barriers to access and support, and to create vital, innovative, and relevant new service offerings.

Achieving Resilience

Achieving our goals for improving both our services and the ability of young people to access them will require Kids Help Phone to fully achieve its goals of establishing stable and reliable funding streams and being  efficient yet also nimble, flexible, and responsive.

Demonstrating Impact

With our unique and multi-decade experience in connecting directly with youth, Kids Help Phone has the responsibility to play a major role in assisting policy makers and the research community, both in Canada and globally, in their search for insights and answers about youth mental health and well-being.

First nation kid

Our Indigenous initiatives

Indigenous peoples continue to experience intergenerational trauma from the ongoing effects of colonization. As a national charity, Kids Help Phone knows that more can and should be done to support Indigenous young people. We believe that our services can bridge the gap for many Indigenous young people in need of mental, emotional and spiritual well-being support, particularly when other options are not available.

Under the leadership of our Indigenous Advisory Council, we’ve developed Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit and Métis Young People. Please join us by donating, learning more and supporting our commitment to Indigenous children and youth.

Making it happen

Our strategy for 2017 to 2021 includes achieving our goals, and will make our long- term vision real. We know this because we’re on track to do so many of the things we need to do today – but now we need the resources to  do them at greater scale and with broader reach, delivering services  efficiently while learning to adapt to the changing needs of our service users, and using what we learn to collaborate in new ways with our allies and partners in the achievement of these essential goals.

We’re excited to be at the next stage in a journey that touches every young person in Canada!

Download our strategy overview for 2017 to 2021 to learn more about how we will strive to achieve our vision.

You can save and change the lives of young people

Thanks to our growing community, Kids Help Phone offers free, 24/7 e-mental health services to young people in Canada. Your generosity helps ensure that someone is always there when support is needed for any issue, big or small.

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