Reaching out for help can be hard. Here are some commonly asked questions from young people to help you learn more about Kids Help Phone and our services.
Counselling is a helpful conversation between two people, no more, no less. A counsellor is someone you can trust, who won’t judge you based on what you share. They’re there to listen and work through whatever you’re going through
First, you’ll hear an automated message: “Hi! Welcome to Kids Help Phone.” Then you can choose to speak with someone in either English or French. Next comes a message about prank calls. We need to keep the lines free for kids and teens that need to connect with us. Once you get through, a counsellor will ask how they can help you. It’s okay if you don’t know what to say. You get to decide what you want to share..
It depends. If you call from a cell phone, the number may show up on your bill, but it won’t if you call us from a land line. You could also consider using a pay phone – it’s free.
There is no problem too big or too small. The call is about you, so if it’s important to you, then it’s important to us.
All Kids Help Phone counsellors are trained, professional counsellors. That means they all have experience and education in supporting young people through whatever is going on in their lives.
Get information about how your thoughts, feelings and behaviours are connected and what you can do to care for your well-being. Learning about mental health can help empower you with the language to communicate how you’re feeling.
Find resources by group
Practise with tools, tips and resources to help build your skills and improve your wellness in the way that feels best for you. Learn how to identify your strengths, communicate thoughts and feelings, overcome obstacles and connect with support.
Take a quiz
Find out how much you know about specific topics and get resources to learn more.
Play a game
Reduce stress and have fun at the same time.
Map out your support network
Identify who and where your community is to get help when you need it.
Share what’s on your mind
Try different tools to express how you’re feeling.
Make a safety plan
Access tools for safety planning and reporting.
Regain calm and relax with these activities.
Try a self-assessment
Identify how you’re feeling and find resources to support you right now.
Explore lived experiences from other young people across Canada. Learn from real-life youth stories, gain new ideas and ask questions to connect and inspire your own wellness journey.
If you need help right now, you can talk to a trained volunteer crisis responder about anything you're going through. No issue is too big or too small.
Connect with a professional counsellor to better understand what you're going through and help take a step in the direction you want to go.