Resources Around Me FAQ

Published on

    Kids Help Phone’s Resources Around Me tool helps connect young people to virtual and in-person support in communities across Canada.

    There are over 10,000 youth support programs and services listed in Resources Around Me. These resources include support for:

    • counselling and mental health
    • housing
    • Indigenous youth
    • LGBTQ2S+ youth
    • money and jobs
    • newcomers
    • physical health
    • substance use
    • the law and advocacy
    • violence and abuse
    • and more!

    Below, you can check out answers to frequently asked questions about Resources Around Me!

    FAQ

    The challenges youth in Canada are facing have grown more complex — and so have young people’s need for access to the supports that are most relevant to them. Resources Around Me has all of the important information you may need (e.g. eligibility, how to access, phone number, website, etc.) to find resources nearest you. It takes strength to reach out for support, so we work hard to help ensure you have appropriate resources when you need them. All of the services listed in Resources Around Me are added by our team of Resource Specialists who do their best to share services that are affordable and inclusive. To learn more about how we evaluate the resources listed, please review the section below about our Inclusion and Exclusion Policy and criteria.

    Kids Help Phone takes your privacy seriously. We don’t track — or keep — your search and/or location information when you use Resources Around Me. We can’t trace anything back to you as a visitor of the tool. If you choose to let the tool access your location for better search results, your information will not be stored by Kids Help Phone. Read more about our Privacy Policy.

    If you’d like some pointers to find the resources you’re looking for, check out our search tips page for more info. If you can’t find what you’re looking for, or would like to speak with someone at Kids Help Phone about a given resource, please call or text us for support.

    1. Services must be accessible to the public. Accessibility implies either no fees, sliding scale or nominal fees and ensuring services can be obtained by people who can’t afford private sector services.
    2. Services should be youth focused. A specific, maximum age will not be imposed to broaden available resources in our database. However, a minimum target age of five will be imposed. Kids Help Phone will prioritize the inclusion of services for young people age five to 25, but programs serving all ages will be included in our collection.
    3. Agencies offering services to specific demographic communities including those who identify as LGBTQ2S+, First Nations, Inuit and Métis people, newcomers and post-secondary students will be prioritized for inclusion, particularly if they serve a wide range of ages.
    4. Agencies that provide human services in health, well-being, support and advocacy and are not-for-profit corporations, or don’t charge fees for service, or are related to any project-specific initiative, will be considered for addition to the Kids Help Phone Community Resource Database (an internal-facing database Kids Help Phone has access to and uses to input resources on our tool).
    5. Government agencies (federal, provincial, county, municipal) that provide services in the areas of health, well-being, support and advocacy may also be included (although we may not include all agencies, departments or services).
    6. For-profit organizations are considered on an individual basis. Inclusion is based upon uniqueness of service, lack of comparable services available through not-for-profit agencies or groups, degree of need for the service and the level of subsidized services available.
    7. Private practitioners, including medical doctors, dentists, legal/paralegal providers, psychiatrists, psychologists and social workers (in private practice) are not included within our database.
    8. Agencies must provide services in English, French or both.
    9. Agencies must provide a clear description of services offered including, but not limited to, contact information, agency address, eligibility, hours of service, area served, languages provided, fees, documents required, ages served, target population(s) served, application/referral/intake process and accessibility information.
    10. Agencies should describe and provide services free of discrimination and inappropriate language. Services should be inclusive and respectful of people regardless of race, class, gender identity, sexual orientation, religion, etc.
    11. Resources should describe and provide services with a neutral stance, whereby all sides of the issue(s) are presented.

    • Kids Help Phone reserves the right to determine inclusion/exclusion for individual services at any time.
    • Exclusion of a service from the Kids Help Phone Community Resource Database doesn’t necessarily reflect on the service’s contribution to the community. Nor does inclusion in the Kids Help Phone Community Resource Database represent or imply endorsement of the quality of the agency’s services.
    • Service information is provided through direct contact with agencies via automated annual updates and informal updates initiated by Kids Help Phone or the agency. Information is also gathered indirectly from agency-sanctioned newsletters, websites and other publications.
    • Kids Help Phone reserves the right to edit information to meet style, format and space requirements and other guidelines.
    • Kids Help Phone reserves the right to exclude organizations that are unresponsive to update requests and whose information can’t be made current by other means.
    • Kids Help Phone reserves the right to refuse or discontinue listings for services that have had serious complaints lodged against them with any regulatory body, Kids Help Phone, an information and referral centre in Canada or has participated in fraudulent or illegal activity.
    • Kids Help Phone will send a copy of our Inclusion and Exclusion Policy to those who request it, as well as maintain an up-to-date version of this policy online at all times.

    If you have any questions or concerns about our Inclusion and Exclusion Policy and criteria, please send the Community Resource Database team a message using our general contact form.