Kids Help Phone’s professional counsellors are the heart of Canada’s only anonymous and confidential service for young people.
Since 1989, our counsellors have provided counselling, referrals and information to young people who reach out to us 24/7/365. Online or by phone, our counsellors can offer support in English or French from three counselling centres across the country.
Our counsellors have diverse educational backgrounds/professional experience and are knowledgeable in a range of topics (including youth mental health and well-being). They recognize the strengths of young people by helping them find solutions to their own struggles and encouraging them to take steps toward resolving their own challenges. Counsellors are supported by a talented and clinically skilled group of Counselling Managers, who also come from diverse backgrounds and possess varying degrees and trainings.
Kids Help Phone’s counsellors are always there — supporting young people wherever and whenever they need us most.
How does counselling work?
Counselling at Kids Help Phone is when you speak with a professional about whatever’s on your mind. This professional is a counsellor — someone who’s trained to talk to you about any problem, big or small. During counselling, they may ask you questions to help you learn more about your situation. A counsellor will work with you to come up with solutions or next steps together. Counsellors are always here to listen to you.
Get information about how your thoughts, feelings and behaviours are connected and what you can do to care for your well-being. Learning about mental health can help empower you with the language to communicate how you’re feeling.
Find resources by group
Practise with tools, tips and resources to help build your skills and improve your wellness in the way that feels best for you. Learn how to identify your strengths, communicate thoughts and feelings, overcome obstacles and connect with support.
Take a quiz
Find out how much you know about specific topics and get resources to learn more.
Play a game
Reduce stress and have fun at the same time.
Map out your support network
Identify who and where your community is to get help when you need it.
Share what’s on your mind
Try different tools to express how you’re feeling.
Make a safety plan
Access tools for safety planning and reporting.
Regain calm and relax with these activities.
Try a self-assessment
Identify how you’re feeling and find resources to support you right now.
Explore lived experiences from other young people across Canada. Learn from real-life youth stories, gain new ideas and ask questions to connect and inspire your own wellness journey.
If you need help right now, you can talk to a trained volunteer crisis responder about anything you're going through. No issue is too big or too small.
Connect with a professional counsellor to better understand what you're going through and help take a step in the direction you want to go.