Kids Help Phone’s e-mental health services are here 24/7 for people across Canada. Below, you can learn more about the services we offer and how you can get support with mental health and well-being.
Kids Help Phone’s non-judgmental, inclusive services are available to young people across Canada. This means we’re here for all kids, teens and young adults from coast to coast to coast.
If you contact Kids Help Phone’s youth support services as an adult, we’ll help you get the support you need. Adults can text 741741 to connect with a trained, volunteer crisis responder.
You can contact Kids Help Phone for support with any issue on your mind, big or small. You can get in touch about topics like bullying and abuse, friends and family, emotional well-being and more!
Kids Help Phone is here to support your mental health and well-being. While we don’t offer things like legal or medical advice, we may refer you to people who can.
If you or someone you know is experiencing thoughts of suicide, you can call or text 9-8-8 to connect with 9-8-8: Suicide Crisis Helpline for support. Kids Help Phone is a partner of 9-8-8: Suicide Crisis Helpline, a support service available to anyone in Canada.
9-8-8 is a three-digit crisis helpline for people across Canada. If you or someone you know is experiencing thoughts of suicide, you can call or text 9-8-8 to access free, confidential support in English or French, 24/7 (any time, day or night).
9-8-8 is here to help prevent suicide by making it as simple as possible for people to get support when they need it, no matter who they are or where they’re located.
When you call or text 9-8-8 (whatever’s most comfortable and accessible to you), you’ll receive a brief welcome message. You’ll then be asked a few questions (e.g. if you’d like support in English or French, etc.) to help direct your conversation to a trained 9-8-8 responder. They will then listen and support you, work with you to find ways to cope with your feelings and support you in finding ways to feel safer in the moment.
Calls and texts to 9-8-8 are confidential, meaning that anything you decide to share with the trained 9-8-8 responder stays between you and them. However, the trained 9-8-8 responder may be required to disclose your telephone number and other information to emergency / community services if they think you or others may be in danger. This is called “duty to report.” For more information on duty to report, you can review Kids Help Phone’s privacy policy.
It may be helpful to remember that for anonymous and confidential support for any issue or feeling you may be experiencing, you can contact Kids Help Phone’s professional counsellors any time by calling 1-800-668-6868. You can learn more about Kids Help Phone’s professional counselling and other services by continuing to explore the info on this page.
Kids Help Phone’s e-mental health services include phone, text and online chat support. Our one-to-one services are free and available in English and French. (Our phone service is also offered in over 100 languages including Plains Cree, Severn Ojibwe, Ukrainian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters.) Each time you reach out, you’ll be interacting with a different counsellor or crisis responder. You can learn more about each of our e-mental health services below!
It can be helpful to share what’s going on for you by typing your feelings out. Youth can get support, without judgment, via text or online message 24/7 with Kids Help Phone’s texting service.
When you text 686868 from a text / SMS-enabled device or message online from a web browser on a phone or computer, we’ll connect you with a trained, volunteer crisis responder. A volunteer crisis responder can communicate with you about what’s on your mind and help you sort through your feelings at any time.
Your conversation with a volunteer crisis responder is confidential. To find out more about what that means, you can review our texting service’s privacy policy, which includes information on duty to report.
TAP TO TEXT TAP TO MESSAGE ONLINE
It can be comforting to hear a warm voice on the other end of the line when you need it. Youth can get support over the phone 24/7 by calling 1-800-668-6868. You can call us using a landline, cellphone or VoIP service on a computer.
When you call us, we’ll connect you with one of our professional counsellors. Our counsellors listen and ask questions to help you navigate through challenges and think about next steps that work for you.
Your phone conversation with a counsellor is confidential and anonymous. To find out more about what that means, check out our phone service’s privacy policy, which includes information on duty to report.
Prefer to communicate in writing with someone for help? Young people can use Kids Help Phone’s Live Chat counselling service to share what’s on their mind. Youth can visit our Live Chat web page to learn more about the service and access support in real time.
When you reach out via Live Chat, we’ll connect you with one of our professional counsellors. Our counsellors listen and ask questions to help you navigate through challenges and think about next steps that work for you.
Your chat conversation with a counsellor is confidential and anonymous. To find out more about what that means, check out our online chat service’s privacy policy, which includes information on duty to report.
Looking for more ways to get support and info? Here are some other resources to try:
You can also spend some time on Kids Help Phone’s website to look stuff up and find what you need on your own. You can try our interactive tools and games, read stories from young people and explore our articles for tips, info and inspiration. Our website’s chatbot Kip can help you navigate through our content and find what you’re looking for, too. All of our content is supported by experienced professionals and is based on the latest research in mental health.
