Supporting Arabic-speaking youth

Kids Help Phone offers 24/7 e-mental health support to all young people across Canada. All of our services are free and confidential.

With generous support from Immigration, Refugees and Citizenship Canada (IRCC), we’re piloting offering our phone counselling service in Arabic, facilitated by Arabic-speaking interpreters, for a period of six months. Here, you can learn more and discover ways to share the service with Arabic-speaking youth.

This service is available to all Arabic-speaking youth in Canada (regardless of legal status). This includes Syrian refugees, newcomers and other kids, teens and young adults across Canada who prefer to receive support in Arabic.

Kids Help Phone’s support for Arabic-speaking youth is available for a trial period over the phone from May to October 2020.

From May to October 2020, young people can call Kids Help Phone in Arabic through an interpreter.

Here’s how it works:

  1. The young person calls Kids Help Phone at 1-800-668-6868
  2. They’ll hear a message in English welcoming them to Kids Help Phone
  3. They’ll press “3” for service in Arabic
  4. A counsellor will connect with the young person and an Arabic-speaking interpreter to start the conversation

Important note: Our counsellors are here to listen and support youth on the phone. While we don’t make appointments to see people in person, we can refer callers to other resources close to them (if available) that can help youth get the support they need, in the way they need it most.

According to Statistics Canada, over 25,000 Syrian refugees came to Canada between 2015 and 2016 (and growing!). A high number of these refugees were young, especially when compared to other countries. And more than half were not familiar with English or French. We also know that refugees and newcomers to Canada may experience unique challenges and struggles.

Through this service, we’re empowering Arabic-speaking youth in Canada to reach out for support. We’re offering them a safe, trusted, non-judgmental space to talk and receive e-mental health support from a professional in a language they’re more comfortable speaking.

Kids Help Phone’s support for Arabic-speaking youth is being delivered over the phone by professional counsellors and Arabic-speaking interpreters.

During a conversation, our non-judgmental counsellors listen, ask questions and help young people find next steps together. They can also refer youth to other helpful resources and community services where they live.

The Arabic-speaking interpreters are trained to understand and translate the conversation between Arabic-speaking youth and our counsellors accurately.

You can share information about our support for Arabic-speaking youth by downloading our promotional materials below!

 

You can visit Resources Around Me for local newcomer support services across Canada. You can also browse and share additional tips, tools and stories for newcomers here.

Our trusted evaluation partners at the Ontario Centre of Excellence for Child and Youth Mental Health and Kids Help Phone are carrying out an evaluation to determine how this service is received and if this or similar services should be offered by Kids Help Phone in the future.

If you’ve recently used this service, we invite you to complete a survey to share your feedback. The survey will take about five to seven minutes to complete and is available in Arabic as well as English. It is voluntary, anonymous and confidential.

At the end of the survey, you can put your name in a draw for a chance to win a $20 Tim Hortons gift card. This information will be kept separate from your survey responses to maintain confidentiality/anonymity.

Complete the evaluation survey in Arabic

Complete the evaluation survey in English

You can share more general feedback or questions with Kids Help Phone about our support for Arabic-speaking youth by using our contact form.