Learn more about our Live Chat service

Kids Help Phone's live chat counselling lets you connect one-on-one, in real time, with a Kids Help Phone counsellor, on the web or from a smartphone.

How it works:

  1. Click the “Chat” button at the bottom of the screen. If chat is open, you’ll be asked to fill out a short survey and then you’ll be entered into a lineup to wait for a counsellor.
  2. A pop-up window will let you know where you are in the lineup. If you are on your desktop computer it’s OK to surf other pages while you’re waiting to chat, but keep an eye on the chat window. If you are on a mobile device, please refrain from navigating away from the chat window – doing so will end your chat session.
  3. When it’s your turn to chat, you’ll see a message from the counsellor in the chat window. You will need to respond to the counsellor within 1 minute in order to keep your session.

Live Chat Hours

Wednesday to Sunday
British Columbia
Yukon
3 PM - 11 PM
Alberta
Northwest Territories
Nunavut (Mountain)
Saskatchewan
4 PM - Midnight
Manitoba
Nunavut (Central)
Nunavut (Southampton Island)
5 PM - 1 AM
Nunavut (Eastern)
Ontario
Quebec
6 PM - 2 AM
New Brunswick
Nova Scotia
Prince Edward Island
7 PM - 3 AM
Newfoundland and Labrador 7:30 PM - 3:30 AM

 

Live Chat technical issues feedback form

If you experienced any technical issues when using Live Chat, please fill the following questionnaire.


Always There App

Some things can be hard to say out loud. If you need a little one-on-one time with someone who gets what’s going on in your life, you can connect directly with a Kids Help Phone counsellor five days a week using the free Always There chat app. Talk about anything. It’s anonymous and confidential. 

The Always There app has been revamped to focus on one thing — making sure you have a positive chat experience. Connecting with a counsellor is easier than ever. And you’ll stay connected even if you need to answer a call or do something else on your device. 

Download the Always There app to your iOS or Android device, available in both English and French.